Application Support Specialist
VideaHealthFull Time
Mid-level (3 to 4 years)
California, United States
Key technologies and capabilities for this role
Common questions about this position
The ideal candidate needs a master’s degree with 5+ years of related experience, or a PhD with 2+ years of relevant experience, plus 3+ years of hands-on LC-MS experience and expertise in qualitative and quantitative metabolomics/lipidomics LC-MS workflows.
The role requires the ability to travel up to 75%, primarily to customer sites within North America.
Responsibilities include providing pre- and post-sales technical support, customer training and on-site visits, presenting technical seminars, building customer relationships, and developing content like application reports and eLearning materials.
The position involves working in a multi-disciplinary matrix team with sales representatives, marketing, service professionals, product development scientists, and engineers, in settings including laboratory, office, and customer sites with up to 75% travel.
Strong candidates have outstanding verbal and written communication skills, the ability to work independently with a strong work ethic, hands-on LC-MS experience in metabolomics/lipidomics, and comfort with extensive customer contact and up to 75% travel.
Provides life sciences products and services
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.