Merchant Support Specialist (Acquiring) at Unlimit

Limassol, Limassol, Cyprus

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

Experienced in payments, fintech, or merchant operations
Strong analytical and problem-solving skills with a high attention to detail
Business-oriented mindset with a focus on merchant satisfaction
Excellent communication and coordination abilities across technical and non-technical teams

Responsibilities

Partner with Account Managers to troubleshoot and resolve merchant-related issues
Liaise with technical, financial, and operational teams to meet merchant needs
Monitor VIP merchant traffic and proactively escalate anomalies or risks
Manage terminal registration workflows and onboarding activities
Track integration timelines, follow up on merchant deliverables, and escalate delays
Handle day-to-day merchant requests such as reporting, settlements, banking details, balance management, top-ups, limits, and account discrepancies
Set up sandbox environments and manage user access (both internal and merchant-facing)
Identify opportunities to improve internal processes and contribute to scalable support initiatives

Skills

Key technologies and capabilities for this role

Merchant OnboardingTerminal RegistrationSandbox SetupUser Access ManagementRisk MonitoringPayment SettlementsIntegration TrackingTroubleshootingStakeholder CollaborationProcess Improvement

Questions & Answers

Common questions about this position

What is the salary for the Merchant Support Specialist role?

The role offers an attractive monthly salary paid in line with experience.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Merchant Support Specialist position?

The role requires experience in payments, fintech, or merchant operations, strong analytical and problem-solving skills with high attention to detail, a business-oriented mindset focused on merchant satisfaction, and excellent communication and coordination abilities across teams.

What is the company culture like at Unlimit?

Unlimit emphasizes global collaboration and impact, working with experts across 17 offices, proactive problem-solving, ownership, and professional development through customized career plans.

What makes a strong candidate for this Merchant Support Specialist role?

A strong candidate is proactive, business-oriented, experienced in payments or fintech, with strong analytical skills, attention to detail, and excellent communication for collaborating across teams to drive merchant satisfaction.

Unlimit

Provides borderless payment solutions globally

About Unlimit

Unlimit provides borderless payment solutions for businesses aiming to grow locally and globally. The company has developed a large in-house payment infrastructure that allows it to offer a wide range of financial services, including payment acceptance, payment processing, and corporate fund management. Businesses can easily acquire cards, utilize alternative payment methods, and handle international transfers through Unlimit's platform. What sets Unlimit apart from its competitors is its extensive coverage and variety of payment options, including unique local methods tailored to different regions. This enables businesses to confidently enter new markets. Unlimit's goal is to support innovative companies in moving beyond traditional banking technologies, facilitating their expansion and financial management in the evolving fintech landscape.

London, United KingdomHeadquarters

2009Year Founded

VENTURE_UNKNOWNCompany Stage

FintechIndustries

201-500Employees

Benefits

Hybrid Work Options

Paid Vacation

Risks

Increased competition from fintech startups targeting niche markets like the female economy.

Regulatory scrutiny in emerging markets due to DeFi, GameFi, and NFT collaborations.

Challenges in African market expansion due to local regulatory environments.

Differentiation

Unlimit offers the largest in-house developed payment infrastructure globally.

The company provides unique local payment options tailored to specific regions.

Unlimit's borderless payment solutions facilitate seamless international business expansion.

Upsides

Embedded finance growth aligns with Unlimit's BaaS offerings.

Rising digital wallets and contactless payments boost Unlimit's card issuing services.

Cross-border e-commerce growth supports Unlimit's borderless payment solutions.

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