Membership Sales Ambassador Part Time 30 at BJ's Wholesale Club

Maryville, Tennessee, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Maintain a friendly and positive attitude
Act with honesty and integrity
Embrace inclusion and diversity, working collaboratively and with respect
Understand how to access and read production and/or financial performance reporting for the department
Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card
Follow tax exempt/resale membership policies and procedures

Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement, defined by business-established benchmarks and results
Deliver superior customer service as a first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
Monitor membership renewals and tax-exempt/resale status
Resolve Member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary
Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
Carry out job functions as assigned, support club policies, procedures, and compliance
Ensure a safe and positive environment for members and team members
Deliver service excellence through all points of contact, adhering to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including Grand Opening Look, stocking items, executing promotional plans, maintaining visible accurate signage, and keeping the club clean and organized