Member Services (Salt Lake City) at Nomi Health

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Associate’s or Bachelor’s degree in healthcare administration, nursing, social work, or a related field (or equivalent experience)
2+ years in care coordination, patient navigation, or case management preferred
Strong understanding of healthcare systems, insurance benefits, and community resources
Excellent communication, empathy, and problem-solving skills
Comfortable using CRM or care management software
Passion for helping people and improving access to care
Availability between 7 AM – 4 PM MT to align with client hours across Eastern and Central time zones
Ability to work hybrid schedule: 2–3 days per week onsite in Salt Lake City

Responsibilities

Engage with members to understand their healthcare needs, preferences, and barriers
Provide personalized recommendations for providers, specialists, and community resources
Educate members on navigating the healthcare system and understanding facility options within their market
Stay informed about local provider networks, clinics, hospitals, and support services
Partner with internal teams such as Case Management, Behavioral Health, and Provider Relations to ensure seamless care
Track referrals and follow up to ensure timely access and member satisfaction
Document all member interactions in our care management platform with accuracy and confidentiality
Identify and escalate trends or barriers impacting member access or satisfaction
Provide feedback to enhance network adequacy, resource listings, and communication tools
Serve as an advocate for members, helping them understand their benefits and make informed decisions
Proactively reach out to high-need or at-risk members to close gaps in care and improve outcomes

Skills

Key technologies and capabilities for this role

Member GuidanceHealthcare NavigationResource CoordinationCase ManagementBehavioral HealthProvider RelationsReferral TrackingData EntryCustomer ServiceEmpathyPatient Support

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is a hybrid position, working 2–3 days per week onsite in Salt Lake City.

What are the required qualifications and experience for this role?

An Associate’s or Bachelor’s degree in healthcare administration, nursing, social work, or a related field (or equivalent experience) is required, along with 2+ years in care coordination, patient navigation, or case management preferred. Strong understanding of healthcare systems, insurance benefits, and community resources is needed, plus excellent communication, empathy, problem-solving skills, and comfort using CRM or care management software.

What is the typical schedule for this position?

The typical schedule aligns with client hours across Eastern and Central time zones, with availability between 7 AM – 4 PM MT required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team and company culture can I expect at Nomi Health?

You'll join a passionate team that’s empowering patients and providers to take back control of healthcare, with a focus on genuinely caring about helping others and handling complex situations with empathy.

Nomi Health

Direct access to affordable healthcare services

About Nomi Health

Nomi Health simplifies healthcare services by providing direct access to care in various communities across the United States. The company connects patients, healthcare providers, and businesses, reducing complexity and costs in the healthcare system. Nomi Health offers both in-person and virtual appointments, along with health clinics, in-home care, and care education services, making healthcare more accessible. Their real-time technology infrastructure modernizes healthcare delivery and provides analytics to turn data into actionable solutions. Nomi Health serves individual patients, healthcare providers, and businesses, helping the latter save up to 30% on healthcare costs by streamlining connections with providers. Additionally, the Nomi Health Charitable Foundation works to positively impact the communities they serve. Revenue is generated through direct healthcare services and a technology platform that simplifies payments and reimbursements.

Orem, UtahHeadquarters

2019Year Founded

$107MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

201-500Employees

Benefits

Unlimited PTO

Competitive salary

401k match

Medical, dental, & vision coverage

HSA

Career growth

Continuous learning

Family leave

Free counseling

Risks

Increased competition from companies like Aledade could challenge Nomi Health's market share.

Reliance on Medicaid populations poses risks if Medicaid funding or policy changes.

The partnership with CHG Healthcare may face execution challenges due to integration complexity.

Differentiation

Nomi Health offers both in-person and virtual healthcare appointments for convenience.

The company provides real-time technology infrastructure for modernized healthcare delivery.

Nomi Health's business model connects buyers, providers, and patients directly, reducing costs.

Upsides

Nomi Health's partnership with CHG Healthcare expands support to underserved communities.

The company's Success Care program shows high engagement rates in addiction recovery.

Nomi Health's Artemis Health subsidiary excels in benefits data and analytics solutions.

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