Member Experience Supervisor Full Time at BJ's Wholesale Club

Weymouth, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Knowledge of BJ’s policies, procedures, GOLD standards, and service behaviors (GAA, LAST)

Provide leadership and direction within the club, driving performance for managed departments (Front End Leads, Cashiers, Membership Sales Ambassadors)
Ensure consistent execution of policies and procedures, positive member service experience, and daily GOLD standard club conditions
Lead audit compliance efforts, drive collaboration with Business Partners, and oversee certification and training for operational excellence
Develop talent and team by fostering a culture of growth, coaching, and creating opportunities for success
Teach, coach, and lead team members through training, feedback, and on-the-job coaching
Drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Create a safe and collaborative environment with open communication and team trust
Recognize and retain top talent by celebrating achievements and focusing on career growth
Guarantee service excellence by ensuring daily execution of GOLD Member Standards and reinforcing key service behaviors across the club
Monitor member engagement and department execution to ensure a premium shopping experience
Resolve member concerns and support team in delivering satisfaction