Member Experience Supervisor Full Time at BJ's Wholesale Club

Easton, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Ability to teach, coach, and lead team development through training, feedback, and on-the-job coaching
Knowledge of promoting a values-based culture with strategic thinking, ethical decision-making, and inclusion
Skills in creating a safe and collaborative environment with open communication and team trust
Experience in recognizing and retaining top talent, celebrating achievements, and focusing on career growth
Understanding of service excellence standards (e.g., GOLD Member Standards, GAA, LAST) to ensure daily execution across the club

Responsibilities

Provide leadership and direction within the club, driving club performance for managed departments (Front End Leads, Cashiers, Membership Sales Ambassadors)
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Deliver a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Develop talent and foster a culture of growth through coaching and empowerment
Display leadership by promoting trust, open communication, and conflict resolution
Support team engagement by teaching, coaching, and ensuring learning in the flow of work
Drive a values-based culture emphasizing strategic thinking, ethics, and inclusion
Create a safe, collaborative environment and monitor member engagement levels
Guarantee service excellence by reinforcing key behaviors (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank)
Resolve member concerns and support team in delivering satisfaction
Consistently run great clubs with great standards

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceMembership SalesFront End ManagementPolicy ExecutionAudit ComplianceTalent DevelopmentPerformance ManagementCollaboration

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, two dental plans, vision, flexible spending, and a 401(k) with company match (eligibility varies).

Is this a remote position or does it require on-site work?

This is a full-time on-site position within the club, as it involves providing leadership and direction within the club and directly managing Front End Leads, Cashiers, and Membership Sales Ambassadors.

What leadership skills are required for the Member Experience Supervisor role?

The role requires strong business acumen, strategic thinking, data-driven decision-making, effective communication, building high-performing teams, delivering results, developing talent through coaching and empowerment, and displaying leadership by fostering trust and collaboration.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a commitment to outstanding service, fostering growth through coaching, empowerment, open communication, and building inclusive relationships.

What teams does the Member Experience Supervisor lead?

The supervisor directly leads the Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors.