Client Care Service Rep - Remote - MT
Northwestern MutualSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
$60,000 – $75,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, FintechIndustries
Requirements
Candidates must have a minimum of 2-3 years of experience in technical support within the financial services industry. They should possess an analytical and data-oriented approach to problem-solving, a commitment to delivering quality results and accountability, and strong communication skills in both verbal and written English. Preferred qualifications include experience supporting investment account rollovers, electronic, ACH, and manual transfers, as well as experience with messaging inboxes, help desk ticketing platforms, and phone/chat support.
Responsibilities
The Member Experience Specialist will provide timely, professional, and friendly customer support for the Facet app, resolving billing and technical inquiries. They will guide members through complex investment rollovers and transfers, diagnose and provide solutions to customer questions and app troubleshooting, and manage member interactions with excellent communication, documentation, and follow-through. Responsibilities also include cataloging and escalating common issues to product and engineering teams, managing multiple member requests simultaneously, and following up with members who have low satisfaction scores.
Skills
Financial Planning
Customer Support
Billing Inquiries
Technical Support
Investment Rollovers
Transfers
Brokerage Trading
Salesforce Service Cloud
Problem-Solving
Communication
Rapport Building
Facet
AI platform for professional image generation
About Facet
Facet provides a collaborative platform for generating high-quality images using AI technology. It is designed for creative professionals such as graphic designers, photographers, and digital artists who need customizable images for their projects. Users can access advanced AI tools through a subscription model, which allows them to generate and refine images efficiently. Facet differentiates itself from competitors by focusing on a user-friendly experience that enhances both productivity and creativity. The company's goal is to empower creative professionals by streamlining the image creation process, making it easier for them to produce the visuals they need.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$15.1MTotal Funding
EARLY_VCCompany Stage
Consumer Software, AI & Machine LearningIndustries
1-10Employees
Benefits
Competitive salary & equity
Paid parental leave
Three weeks paid vacation
Medical, dental, vision insurance & OneMedical membership
Order any work-related books on the company's Amazon account.
Flexible working hours
Relocation assistance
Yearly stipend for learning & development.
Commuter benefits including a monthly ride-sharing stipend
Risks
Emerging competition from companies like RunwayML could impact Facet's market share.
Open-source AI models may reduce the value of Facet's technology.
Stricter regulations on data privacy and ethical AI could affect Facet's operations.
Differentiation
Facet offers a collaborative platform for professional image generation.
Facet's AI tools enable efficient image generation and refinement.
Facet provides subscription-based access to advanced AI tools for creative professionals.
Upsides
AI-driven image synthesis is integrating with AR/VR for immersive experiences.
Demand for AI tools with real-time collaboration features is growing.
AI-generated art is gaining acceptance in traditional art spaces.
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