Member Experience Associate Part Time at BJ's Wholesale Club

Springfield, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Ability to carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, address concerns, and escalate as appropriate
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity, working with collaboration and respect
Work as a team to achieve goals, move with speed and agility
Innovate and adapt to changes
Maintain a friendly and positive attitude
Understand how to access and read production and/or financial performance reporting for the department
See the connection between consistent execution and business impact

Responsibilities

Perform merchandise protection procedures and monitor entrance and exit activity
Provide superior customer service to members, including greeting, assisting, and thanking them promptly, friendly, and professionally
Resolve member concerns courteously and timely, escalating to management when necessary
Maintain clear understanding of merchandise protection procedures and shrink alert protocols
Review and maintain the AP Alert Binder according to AP standards
Follow BEST procedures (bottom of the cart, electronics, self-checkout, thanking the member), including cross-checking merchandise to receipts and verifying high dollar value items
Record register receipt discrepancies and notify frontline to rectify immediately
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Ensure execution of daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean; Grand opening look)
Keep club clean and organized, inside and out

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsPolicy Compliance

Questions & Answers

Common questions about this position

What benefits are offered to team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s Memberships, generous paid time off, flexible health benefits with medical, dental, vision options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a full-time or part-time position?

This is a part-time position.

What skills or qualities are important for this role?

Key qualities include honesty, integrity, strong customer service, ability to monitor activities, resolve concerns, ensure safety, embrace inclusion and diversity, work collaboratively as a team, and maintain a friendly positive attitude.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, inclusion, diversity, collaboration, speed, agility, innovation, and delivering GOLD Member Standards with a focus on members.

What makes a strong candidate for the Member Experience Associate role?

Strong candidates demonstrate commitment to customer service excellence, ability to deescalate concerns, maintain a safe environment, uphold club policies, and deliver GOLD standards like Greet, Anticipate, Appreciate while working collaboratively.