Member Experience Ambassador Part Time at BJ's Wholesale Club

Milford, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Understands how to access and read production and/or financial performance reporting for the department
Clear understanding of merchandise protection procedures and shrink alert protocols

Responsibilities

Perform merchandise protection procedures and monitor entrance and exit activity
Provide superior customer service to members, including greeting, assisting, and thanking members in a prompt, friendly, and professional manner
Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
Review and maintain the AP Alert Binder according to AP standards
Follow BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to member register receipts and verifying high dollar value items
Record register receipt discrepancies and notify front line to immediately rectify the situation
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Deliver service excellence through all points of contact, resolve and deescalate member concerns, and ensure a safe and positive environment
Commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily (Grand opening look, clean and organized inside and out)

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsPolicy Compliance

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What benefits are offered to team members?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits, 401(k) with company match, and employee stock purchase plan. Eligibility requirements vary by position.

What skills or qualities are important for this role?

Key qualities include honesty, integrity, superior customer service, ability to deescalate concerns, teamwork, speed, agility, and maintaining a friendly positive attitude while ensuring a safe environment.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, inclusion, diversity, collaboration, respect, innovation, and delivering GOLD Member Standards with a focus on members.

What makes a strong candidate for this Member Experience Ambassador role?

Strong candidates demonstrate commitment to customer service excellence, ability to resolve member concerns, teamwork to uphold club standards, and a positive attitude focused on safety and GOLD standards.