Member Experience Ambassador at BJ's Wholesale Club

Auburn, Massachusetts, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Clear understanding of merchandise protection procedures and shrink alert protocols
Ability to maintain and review the AP Alert Binder according to AP standards
Knowledge of BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to receipts and verifying high dollar value items
Understanding of auditing procedures for Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery
Knowledge of repack awareness guidelines for inspecting known repack articles
Familiarity with Electronic Article Surveillance (EAS) response procedures
Ability to maintain high standards of safety for members and team members
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Ability to work as a team to deliver GOLD club standards daily (Grand opening look, clean and organized)
Understanding of how to access and read production and/or financial performance reporting for the department

Perform merchandise protection procedures and monitor entrance and exit activity
Provide superior customer service, including greeting, assisting, and thanking members in a prompt, friendly, and professional manner
Resolve member concerns courteously and timely, escalating to management when necessary
Follow BEST procedures, record register receipt discrepancies, and notify front line to rectify situations
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensure execution of repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Respond to EAS alarms according to established procedures
Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building
Carry out job functions as assigned, support club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, and work collaboratively
Deliver service excellence, resolve and deescalate member concerns, and maintain a friendly and positive attitude