Member Engagement Manager - CCO Council at Dow Jones

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Professional Services, Risk ManagementIndustries

Requirements

Min 5 years of proven success in membership or high profile C-suite client-facing environment, focused on engagement, customer success or account management
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive
Prior experience within Executive Networks and/or Leadership Councils is highly desirable
Knowledge of Salesforce, Cvent & Marketing systems desirable

Responsibilities

Serve as the primary, dedicated point of contact for WSJ Leadership Institute CCO Council members and their teams, overseeing and managing their engagement and benefits for the duration of their member lifecycle
Own the member journey from onboarding, sustained engagement and participation, through membership renewal
Onboard new members using a formalized intake process to establish trust, identify goals, and understand how to best support members to ensure they get the most value possible from their membership
Execute best practice communication and engagement strategies to maximize member attendance and participation at upcoming events, summits, dinners, exchanges, breakouts, and exclusive experiences
Work with the Council Chair to identify relevant opportunities for thought leadership
Assist with the roll out of any new WSJI or CCO Council risk professional communities by helping to facilitate member engagement
Develop, own, and execute the retention strategy and renewal plan for all members of the CCO Council
Proactively monitor member health and likelihood to renew by maintaining accurate and up-to-date data and analytics across internal engagement and CRM systems to ensure risks are identified and actioned
Ensure appropriate levels of event attendance, thought leadership engagement, bespoke experience adoption and overall Dow Jones partnership
Ensure high levels of renewals customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
Know your members in detail to ensure specific high value touch points are curated throughout the year, focused on both personal and professional milestones
Serve as a member conduit internally for feedback on all events and CCO Council benefits to DJ WSJLI leadership
Develop a working knowledge of risk & compliance topics to help have informed conversations with CCOs and other professionals
Identify and pursue opportunities for increased revenue and lead generation across other WSJLI member councils, collaborating with cross functional teams to follow through on such opportunities
Maintain accurate and appropriate WSJLI member records within the Company's systems
Communicate with members mainly via telephone and email, but also in person and at events where required

Skills

Key technologies and capabilities for this role

Member EngagementOnboardingRetention StrategiesExecutive Relationship ManagementEvent CoordinationCommunication StrategiesThought Leadership

Questions & Answers

Common questions about this position

What is the employment type for this Member Engagement Manager role?

This is a full-time position.

Is this Member Engagement Manager position remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Member Engagement Manager role?

Key skills include managing member onboarding and lifecycle, executing communication and engagement strategies, developing retention and renewal plans, monitoring member health via CRM systems and analytics, and building relationships with high-level executives.

What does success look like in this Member Engagement Manager role?

Success is measured by retention rates of CCO Council members, attendance rates at CCO Council and WSJLI events, and leverage of additional access and data provided to members.

What are the main responsibilities of the Member Engagement Manager?

Responsibilities include serving as the primary point of contact for members, owning the member journey from onboarding to renewal, executing engagement strategies to maximize participation, developing retention plans, and monitoring member health using CRM and analytics.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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