Medicare Member Advocate-Hybrid St. Louis Park, MN. at CVS Health

St Louis Park, Minnesota, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

2 years Medicare Insurance related work experience
2 years customer service work experience
Proven communication skills both written and verbal
Experience with live and video presentations

Responsibilities

Engage with members by telephone or in person to support them in understanding and getting the most value from their Medicare plan, enhancing member experience and retention
Apply problem solving skills while collaborating with internal colleagues and external entities to bring complex issues to resolution
Drive member engagement and retention by delivering a positive member experience through all interactions
Define and track program success measures, identify trends, and participate in designing and implementing solutions
Conduct audit and monitoring activities as part of service oversight
Prepare and deliver training topics for the market team and other organizational partners to address education gaps and improve member experience and retention
Provide accurate, timely and insightful analysis in response to ad hoc requests
Participate in member outreach to drive plan performance
Support community development, member education, and other activities as requested by the Director of Medicare Operations and as customer service demands allow (e.g., annual member meetings or other member-focused events)

Skills

Medicare

Member Engagement

Problem Solving

Customer Service

Data Analysis

Training Delivery

Member Outreach

Program Management

Audit and Monitoring

Community Development

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

Land your dream remote job 3x faster with AI

Try Jobo Free