Master Trainer – Facilitation & AI Skill Building

Company Overview

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Description: Master Trainer – Facilitation & AI Skill Building

Role Summary The Master Trainer – Facilitation & AI Skill Building will be at the forefront of Adobe's next-gen enablement strategy—combining deep facilitation expertise with simulation design and AI-powered learning systems. This role will focus on building scalable, self-led skill building ecosystems, designing real-world simulations, and operationalizing AI-driven learning journeys that personalize development across roles, maturity levels, and regions.

As a strategic learning architect, the ideal candidate brings both facilitation mastery and technical agility—seamlessly integrating playbooks, sales tools, analytics platforms, and AI assistants into high-impact learning experiences.

Core Competencies

Advanced Facilitation & Simulation Design

• Ability to lead live, engaging, scenario-based sessions across diverse learner personas.
• Skilled in building simulations that reflect real-world ICX interactions and decision-making flows.
• Competence in embedding branching logic and adaptive outcomes into training design.

AI-Driven Learning Innovation

• Experience in leveraging generative and adaptive AI to create personalized learning journeys.
• Working knowledge of AI-based tools for content localization, tone transformation, and role-based learning.
• Comfortable setting up and managing AI assistants/chatbots for learner support.

Data-Driven Enablement Strategy

• Expertise in using learning analytics platforms to track engagement, retention, and skill application.
• Ability to identify patterns in learner data and iterate solutions for improved outcomes.
• Experience working with dashboards, LMS data, and assessment tools to refine content.

Cross-Functional Collaboration & Integration

• Ability to co-create with PMMs, instructional designers, sales teams, and product SMEs.
• Skilled in embedding enablement tools like playbooks, pitch decks, and product battlecards into training experiences.
• Capacity to evangelize tool adoption and coach others on integrating enablement tools in daily workflows.

Enablement Tool & Platform Fluency

• Hands-on experience with enablement ecosystems including simulations, LMS, CRM-integrated playbooks, and AI copilots.
• Comfortable operating in fast-paced, tool-rich environments that require ongoing content and system updates.

Innovation & Continuous Learning Mindset

• Strong research orientation to keep up with trends in AI, learning science, and simulation frameworks.
• Willingness to experiment with new formats, pilot AI plug-ins, and recommend platform innovations.
• Strategic thinking around scaling best practices and building a self-led learning culture.

Communication & Influence

• Clear, persuasive communicator with the ability to lead knowledge-sharing sessions and workshops.
• Excels in storytelling, instructional clarity, and business communication—adapting tone and messaging based on learner profile, cultural context, and engagement objectives.

Key Responsibilities

Simulation & Facilitation Leadership

• Design and deliver immersive, real-life ICX simulations aligned with Adobe product suite and customer engagement frameworks.
• Facilitate interactive training sessions that build capabilities across ICX.
• Use real-time tools (e.g., battlecards, pitch decks, call rec