Marketing Manager Customer Engagement at Qonto

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, FinanceIndustries

Requirements

Ability to build and coordinate complete French customer experience from day 1, driving activation, engagement, upsell, and word-of-mouth growth
Experience designing and executing personalized experiences across email, push notifications, and in-app banners to increase average revenue per customer through targeted upsell and cross-sell
Capability to use community and events strategy to engage existing customers and differentiate in the French market
Skills to enhance and manage referral programs to reward loyalty and amplify word-of-mouth acquisition
Proficiency in coordinating with product streams, CRM teams, and customer experience teams (events, communities) to prioritize initiatives and ensure seamless touchpoints
Comfort working in a cross-functional environment with Product, CRM, Customer Experience, Events, and Content teams
Alignment with structured, data-driven personalization and industry-specific segmentation methodologies
Focus on measurable outcomes like ARPA, referral conversion rates, feature adoption, and engagement metrics
Autonomy, drive, hands-on approach (e.g., writing campaigns, managing projects independently)

Responsibilities

Build tailored customer experiences by industry to improve product adoption and drive upsell opportunities
Design and execute personalized experiences across email, push notifications, and in-app banners for upsell/cross-sell
Leverage community and events strategy to engage customers and differentiate Qonto
Enhance and manage the referral program to boost loyalty and word-of-mouth
Coordinate across Product, CRM, and Customer Experience teams to prioritize marketing initiatives and ensure seamless channels
Work closely with Head of Marketing and cross-functional teams to create personalized marketing experiences
Build a new function focused on French solopreneur customers, creating strategies from scratch to impact revenue

Skills

Customer Engagement

Marketing Strategy

Customer Experience

Activation

Upsell

Word-of-Mouth Growth

CRM

Personalized Marketing

Cross-Team Coordination

Qonto

Digital banking platform for business finances

About Qonto

Qonto is a digital banking platform that simplifies business finances by offering services like business accounts, expense management, and bookkeeping. It operates on a subscription-based model, allowing businesses to choose plans that fit their needs and scale as they grow. A standout feature is the ability to process hundreds of transfers at once, which is ideal for high transaction volumes. Qonto aims to provide efficient banking solutions with excellent customer service, available in five languages.

Paris, FranceHeadquarters

2016Year Founded

$670.5MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Tailor-made remote policy

Lunch Card

Dynamic career tracks

Competitive salary package

Employee well-being initiatives

Risks

Increased competition in the fintech sector could erode Qonto's market share.

Reliance on third-party platforms like Wise may expose Qonto to operational risks.

Rapid expansion into new markets could strain Qonto's resources and operations.

Differentiation

Qonto offers a unique feature to initiate hundreds of transfers simultaneously.

The platform provides API connectivity for seamless integration with other financial systems.

Qonto's customer service supports five languages, available seven days a week.

Upsides

Qonto's expansion into four European markets increases its customer base significantly.

The Wise Platform partnership enhances Qonto's cross-border payment capabilities.

The SEPA Direct Debit feature will improve cash flow management for customers.

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