Marketing Engagement Analyst at Accenture

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, MarketingIndustries

Requirements

Any Graduation
3-5 years of experience in partner coordination, customer experience, or relationship management
Proficiency in CRM and partner management tools
Strong data analysis and reporting skills, including experience with tools such as Excel, Power BI, or similar platforms
Familiarity with customer experience principles and practices
Knowledge of contract management and compliance requirements
Exceptional communication and interpersonal skills to build trust and collaboration with partners
Strong organizational and time management abilities to handle multiple priorities effectively
Analytical mindset with a focus on problem-solving and continuous improvement
Adaptability and resilience in a dynamic work environment
Team-oriented approach with a commitment to delivering excellent customer experiences

Responsibilities

Build and maintain positive relationships with partners, acting as the primary point of contact for operational and strategic coordination
Coordinate day-to-day activities with partners to ensure alignment with agreed service levels, deliverables, and timelines
Track and analyze partner performance against key metrics, providing regular reports and feedback to stakeholders
Proactively identify and resolve issues impacting partner operations or customer experience, escalating when necessary
Work closely with internal teams, including customer service, marketing, and operations, to align partner activities with business objectives
Identify opportunities to streamline processes and enhance partner collaboration, implementing best practices and innovative solutions
Ensure all partner activities adhere to organizational policies, industry standards, and regulatory requirements
Support the onboarding of new partners and provide training on organizational tools, processes, and expectations

Skills

Marketing Analytics

Customer Insight

CRM

Excel

Power BI

Data Analysis

Reporting

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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