Employer Brand Manager
Kraken$110,000 - $176,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Proven leader with experience managing a team focused on achieving and exceeding customer-based goals and metrics
- Ability to manage talent and resources across 1-3 branches with a team of Ambassadors supporting a large and diverse customer set
- Willingness and ability to travel within district and region to support a cluster of locations
- Highly skilled in multi-tasking, time management, and empowering Ambassadors to operate independently
- Strong mentoring skills to lead by example and develop Ambassadors professionally, personally, and as a high-performing team
- Obsession with the branch experience, maintaining physical spaces, and coaching for welcoming environments
- Forward-thinking mindset with a drive for continuous improvement and discovery
- Ability to ensure accountability and connect behaviors to purpose and potential
- Expertise in products to handle client escalations, complex sales, and performance calls with small business/commercial partners
- Friendly, engaging people person able to connect with visitors and regulars, assist with technology challenges, and showcase services/products
- Deep understanding of the local market and community, with ability to build alliances with local organizations, businesses, nonprofits, and charities
Responsibilities
- Lead an Ambassador team and facilitate legendary customer experiences
- Act as the face of Capital One in the community by building alliances with local organizations and collaborating with vendors to generate new business
- Serve as a trusted mentor and guide for Ambassadors' individual development and overall team performance
- Grow associates' skills and performance through active, continuous coaching and recognition
- Act as a role model for Capital One’s Values (Excellence and Do the Right Thing) while supporting branch-based change management efforts
- Service clients via escalations or complex sales referred by Ambassadors, and participate in performance calls with small business and commercial partners
- Maintain the physical branch space and coach Ambassadors to create welcoming environments
- Drive continuous improvement and bring the team along in innovation efforts
- Ensure accountability tied to behaviors with purpose and potential
- Work with local businesses, nonprofits, and charities to plan events in and outside branches
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement or location for this Market Manager role?
The role is based in the Loudoun County Area and requires travel within the district and region to support a cluster of 1-3 branches.
What salary or compensation does this position offer?
This information is not specified in the job description.
What key skills are required for the Market Manager position?
Key skills include multi-tasking and time management, mentoring and leading a team of Ambassadors, driving continuous improvement, and ensuring accountability tied to behaviors.
What is the company culture like at Capital One for this role?
Capital One values collaboration, openness, innovation powered by perspective, teamwork, respect, humility, and obsessing about doing the right thing to help customers achieve their goals.
What makes a strong candidate for the Market Manager role?
Strong candidates are outgoing, passionate about connecting with people and the community, skilled at mentoring and empowering teams, forward-thinking with a drive for continuous improvement, and obsessed with creating legendary customer experiences.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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