[Remote] Manager, Workforce Management at Humana

San Antonio, Texas, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Human ResourcesIndustries

Requirements

Bachelor's degree
5 or more years of Workforce Management experience
3 or more years of formal management/people leading experience
Passionate about contributing to an organization focused on continuously improving consumer experiences
Demonstrated experience with Microsoft products such as OneDrive, PowerPoint, SharePoint, Excel
Excellent written and oral communication skills
Strong analysis, critical thinking, and analytical problem-solving skills
Ability to handle multiple tasks and deadlines with attention to detail
Experience either in or supporting a back-office team
Strong track-record of successfully identifying and realizing efficiencies resulting in cost savings
Experience supporting multiple levels of leadership and clearly articulating a business problem, solution, and everything in between
Fostering and developing talent within their team and encouragement of growth
Knowledge of WFO software such as NICE, Verint, or Aspect
Works Eastern Standard Time zone
Demonstrated ability to drive results through collaboration, analytical thinking, and proactive problem-solving
Strong emotional intelligence with the ability to navigate difficult conversations
Strong, positive outlook to lead their team and supported business unit
Ability to connect impacts from upstream and downstream partners

Responsibilities

Applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance)
Strategically assessing organizational staffing needs and developing solutions to meet workforce objectives in alignment with enterprise goals
Conducting comprehensive analyses of talent requirements
Collaborating closely with cross-functional teams and contributing to strategic planning initiatives at the enterprise level
Leading the evaluation of workforce trends, staffing gaps, and succession planning to ensure optimal resource allocation across departmental functions
Developing and implementing workforce management strategies, policies, and programs for their business unit
Collaborating with departmental and enterprise leaders to support business objectives and adapt to changing organizational needs
Overseeing tactical operations for workforce-related projects and initiatives within the department, including monitoring project progress and outcomes
Facilitating regular workflows, meetings, and presentations to ensure transparency, alignment, and effective communication among stakeholders
Maintaining frequent and effective contact with managers and teams across the organization to address staffing challenges, share best practices, and foster a culture of engagement
Utilizing workforce analytics and data-driven insights to inform decision-making and support strategic workforce planning
Ensuring compliance with relevant employment laws and internal policies

Skills

Key technologies and capabilities for this role

Workforce AnalyticsPredictive AnalysisStaffing AnalysisSuccession PlanningTalent ManagementStrategic PlanningProject ManagementCross-Functional CollaborationStakeholder CommunicationHR CompliancePeople MetricsReporting

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

Land your dream remote job 3x faster with AI

Try Jobo Free