Manager, Vendor at Upgrade

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Flexible mindset to adapt to changing policies and procedures while maintaining high-quality work output
Excellent time management and work prioritization skills while managing multiple projects
Capable of completing assigned tasks with careful attention to detail
Ability to thrive in a dynamic, fast-paced, and changing environment with minimal supervision
Excellent verbal and written communication skills with the ability to work effectively with a wide range of people
Proven track record of meeting and exceeding production and quality expectations
Nice to Have
5+ years of management experience in collections for a consumer auto portfolio, credit card, or installment loan portfolio, with 2+ years experience managing collection or servicing agencies
Deep understanding of the collections process and best practices
Strong working knowledge of legal collections and litigation flow
Problem solving and analytical skills
Ability to thrive in a dynamic and fast-paced environment
Extensive collections knowledge
Excellent knowledge of FDCPA/FCRA rules and standards

Responsibilities

Day-to-day management of SLA and KPI performance of agency partners
Facilitate Debt Sale process across multiple buyers
State by state analysis for auto collections and repossession
Coordinate agency placements and develop effective controls
Provide regular performance reporting to senior management
Maintain policy and procedures, ensure accountability to established guidelines, establish new policy & procedures as business needs warrant
Maintain up-to-date expertise and knowledge of collection laws, rules, regulations, and developments
Conduct agency site visits for compliance and performance review
Effective communication with outside companies

Skills

Key technologies and capabilities for this role

SLA ManagementKPI PerformanceDebt Sale ProcessCollections AnalysisRepossession ManagementAgency CoordinationProcess ImprovementPerformance ManagementVendor RelationsState Compliance

Questions & Answers

Common questions about this position

What is the location or remote work policy for this role?

This information is not specified in the job description.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are required for the Vendor Manager role?

The role requires strong relationship cultivation with third-party partners, process improvement and performance management skills, excellent time management, work prioritization, attention to detail, and excellent verbal and written communication skills.

What is the company culture like at Upgrade?

Upgrade has a collaborative and inclusive culture, consistently recognized as one of the Best Places to Work by multiple publications, with a team environment that embodies pillars like supporting scalable growth, providing caring customer experiences, operating with integrity, and building engaged teams.

What makes a strong candidate for this Vendor Manager position?

A strong candidate brings a flexible mindset to adapt to changing policies in a fast-growing startup, thrives in a dynamic environment with minimal supervision, and has a positive mindset that fits the team environment.

Upgrade

Provides loans, credit cards, and rewards

About Upgrade

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$532.1MTotal Funding

SERIES_FCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

Risks

Expansion into auto loans increases exposure to credit risk.

Crowded BNPL market may pressure margins for Uplift acquisition.

Investment in new office space may strain resources if growth falters.

Differentiation

Upgrade offers a unique blend of credit and banking products.

The Secured OneCard targets consumers with little or no credit history.

Partnership with FairPlay enhances fairness in lending practices.

Upsides

Expansion into auto loans diversifies Upgrade's product offerings.

Acquisition of Uplift strengthens Upgrade's position in travel financing.

Partnership with Finturf enhances home improvement financing options.

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