Manager, Tools & Automation at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Managed ServicesIndustries

Requirements

7+ years of experience in IT operations or IT Managed Services
At least 3+ years in a leadership or management role focused on IT tools, automation, or process optimization
Experience planning and managing IT processes or teams in a customer-focused and metrics-driven environment
Knowledge of IT automation technologies

Responsibilities

Contribute to the development and implementation of tools and automation strategies that align with Managed Services goals and objectives
Collaborate with senior management and other stakeholders to ensure global tools and automation initiatives meet operational and business needs
Identify opportunities for automation and process optimization in collaboration with the global team
Provide leadership and direct management to global team members responsible for tools and automation initiatives
Support career development, mentoring, and performance management for the global team
Foster a collaborative and innovative work environment among global team members, encouraging continuous learning and improvement
Act as a primary point of contact for the global tools and automation team, ensuring alignment with organizational priorities
Oversee the delivery, implementation, and maintenance of tools and automation solutions managed by the global team
Monitor and analyze global tools and automation processes to identify areas for optimization and improvement
Ensure adherence to best practices, processes, and relevant frameworks (e.g., ITIL) for tools and automation activities
Coordinate with regional teams to ensure global tools and automation efforts are effectively integrated into broader IT operations
Work with Managed Services Compliance Leadership to mitigate risks associated with global tools and automation systems
Ensure global tools and automation solutions comply with regulatory, security, and data privacy requirements
Collaborate with compliance teams to maintain alignment with organizational standards and policies
Act as a liaison between the global tools and automation team, internal stakeholders, and customers to ensure alignment with business needs and expectations
Facilitate effective communication and collaboration between global and regional teams to support the successful delivery of tools and automation initiatives
Provide regular updates to leadership and stakeholders on the progress of global tools and automation initiatives
Monitor resource allocation and performance of the global team to ensure efficient use of resources and delivery of projects on time
Identify opportunities for cost savings and efficiency improvements within the scope of global tools and automation activities
Support leadership in tracking expenses and aligning resource needs with project priorities

Skills

Key technologies and capabilities for this role

AutomationIT ToolsTeam LeadershipStrategic PlanningProcess OptimizationPerformance ManagementOperational ExcellencePlatform InitiativesIT OperationsMentoring

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills or experiences are required for the Global Manager, Tools & Automation role?

The role requires leadership in strategic planning, global team management, operational excellence in tools and automation, risk management, and strong communication and collaboration skills, with knowledge of frameworks like ITIL.

What is the company culture like for this team at AHEAD?

The culture emphasizes a collaborative and innovative work environment, fostering continuous learning, improvement, mentoring, and career development for global team members.

What makes a strong candidate for this Manager, Tools & Automation position?

Strong candidates will have experience leading global teams, developing IT tools and automation strategies, ensuring compliance with ITIL and security standards, and collaborating across functions to drive operational efficiency.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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