Program Director
AE StudioSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, eCommerceIndustries
Requirements
- Passion for entrepreneurial roles with high relevance, visibility, impact, and regular interactions with Walmart executives
- Ability to manage short-term tactical performance while building long-term capabilities
- Experience collaborating across external service providers (carriers, freight forwarders, fulfillment service providers), Strategy, Product, Engineering, Operations, Analytics, Procurement, and internal partners
Responsibilities
- Lead end-to-end program management for delivery-performance initiatives, new capability launches, and cross-carrier enhancements within the SWW ecosystem
- Drive alignment across Product, Engineering, Strategy, and Operations to ensure clear requirements, roadmap clarity, and coordinated execution
- Establish program governance, operating mechanisms, and reporting frameworks to provide visibility into program status, risks, and milestones
- Translate operational and customer insights into structured program plans that inform product strategy and future enhancements
- Own OTD, speed, and delivery-reliability metrics across all carriers and sellers participating in SWW
- Lead daily performance reviews, defect triage, and incident management routines to ensure operational continuity and SLA adherence
- Coordinate responses to outages and service disruptions, driving rapid recovery and clear cross-team communication
- Monitor and refine key KPIs for reliability, downtime, defect rates, and root-cause categories, ensuring they ladder up to strategic goals
- Partner with analytics, data science, and product teams to identify performance levers, build measurement frameworks, and validate improvements
- Analyze carrier, seller, and system-level data to identify trends, prioritize opportunities, and develop structured action plans
- Drive continuous improvement by integrating learnings from escalations, defects, and post-mortems into updated processes and product requirements
- Champion operational excellence
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for this position?
This is a full-time position.
Is this role remote or does it require office presence?
This information is not specified in the job description.
What are the key responsibilities for this role?
The role involves leading end-to-end program management for delivery-performance initiatives, driving alignment across Product, Engineering, Strategy, and Operations, establishing program governance, and owning delivery reliability and operational excellence.
What is the team culture like for this position?
The role is part of a growing and fast-paced eCommerce Marketplace team focusing on Seller-Fulfillment Services, with high relevance, visibility, impact, and regular interactions with Walmart executives in an entrepreneurial environment.
What makes a strong candidate for this Manager role?
A strong candidate is passionate about entrepreneurial roles with high impact, experienced in program management, cross-functional leadership, and ensuring delivery reliability, and able to collaborate with Product, Engineering, Operations, and external partners.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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