Staff Technical Program Manager (Reliability and Quality) - Remote at PayNearMe

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

8+ years of program management experience, with at least 3 years in technical, reliability, or quality-focused domains
Strong understanding of system architecture, distributed systems, and reliability engineering principles
Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling
Demonstrated success defining and improving SLOs, SLIs, and production readiness processes

Responsibilities

Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness)
Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success
Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live
Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets
Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership
Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling
Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency
Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative
Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes
Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems

Skills

Key technologies and capabilities for this role

Technical Program ManagementSystem ReliabilityScalabilityIncident ResponseProduction ReadinessSoftware TestingSoftware DeploymentCross-functional Leadership

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What are the main responsibilities of this role?

The role involves owning the Quality & Reliability Program, leading cross-functional programs across teams, managing Production Readiness Reviews, defining and driving SLOs, improving incident management, and scaling tooling and automation.

What experience is required for this Technical Program Manager role?

The position requires an experienced, technical Staff-level TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale, who can build structure, navigate ambiguity, and drive outcomes across multiple teams.

What is the company culture like at PayNearMe?

PayNearMe has a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices, focused on building innovative technology and shaping the future of payments.

What makes a strong candidate for this Staff TPM position?

A strong candidate is an experienced Staff-level TPM with deep technical fluency, a proven track record in quality and reliability at scale, and the ability to lead cross-functional programs, navigate ambiguity, and drive outcomes.

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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