Product Marketing Manager, Pricing & Packaging (Contract)
GoFundMeSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- Strong background in technical writing, ideally within a Software-as-a-Service (SaaS) business
- Proven track record of managing and mentoring technical writing professionals
- Expertise in creating concise and well-written technical product documentation, merchant-facing support articles, and API references
- Passionate about technology and the role of well-written documentation in product integrations
- Adept at navigating Agile workflows and advocating for Docs-as-Code processes
- Confident with GitHub and static site generators
- Familiarity with REST APIs (essential) and OpenAPI (OAS) specification (preferred)
- Invested in exploring and utilising AI and automation to structure content and workflows
- Experience leading and developing a small team of technical writers, fostering a collaborative and positive team environment
- Portfolio demonstrating expertise in clear, human-centered documentation in American English
- Experience in setting up advanced reporting and analytics processes/tooling
- Experience in embedding research (self or external) into the content process
- Experience with procurement
- Understands larger product and domain strategy and can communicate it to the team
- Ability to champion the discipline and represent the team with key stakeholders and cross-functional peers
- Experience using and documenting APIs and complex software
- Familiarity with managing a tech stack (custom site, self-hosted via AWS, React, Node.js, Next.js, Open API-compliant spec, Redocly)
- Experience with discipline technologies (Docs-as-code, GitHub, Jira, ZenDesk)
- Consistently puts users at the heart of the work and understands the value of technical documentation and support content in the user journey
- Reviews work with care and attention to detail, providing constructive feedback
Responsibilities
- Support and mentor a small team of talented Technical Writers
- Empower the team to deliver clear, consistent, and high-quality technical documentation
- Shape the documentation strategy for the team's scope, aligning with product and domain strategy
- Foster an environment where technical documentation advocates for users' success across platforms (Checkout.com Documentation, Merchant Support site, API reference)
- Use AI and automation to improve processes and drive quality focus
- Collaborate closely with team members of varying seniority across Design, Product, and Engineering
- Represent the team in various cross-functional initiatives
Skills
Technical Writing
Team Mentoring
Documentation Strategy
API Documentation
AI
Automation
Cross-functional Collaboration
Checkout.com
High-performance payments platform for enterprises
About Checkout.com
Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.
London, United KingdomHeadquarters
2012Year Founded
$1,780.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Risks
Checkout.com faces increased competition from emerging fintech startups.
Economic instability in the UK and EU may impact Checkout.com's revenue.
Regulatory scrutiny on data privacy could increase compliance costs.
Differentiation
Checkout.com offers payments in over 150 currencies with in-country acquiring.
The platform integrates fraud filters and reporting through a single API.
Checkout.com supports major international cards and local payment methods.
Upsides
Checkout.com is expanding in Japan, enhancing its global presence.
The partnership with Zing increases digital payment methods and product growth.
Checkout.com launched Octopus for online payments, a first for global PSPs.
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