Manager, Technical Partner Management at Yext

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital MarketingIndustries

Requirements

Strong product and process knowledge
Strong technical acumen, with a track record of successful project management and team leadership
Excellent communication and collaboration skills, with the ability to work effectively across departments
Experience in maintaining and improving operational standards, ensuring the health of existing integrations
Familiarity with tools and technologies used in Technical Partner Management, including SQL, Python, and data visualization software
Strategic mindset with the ability to align team goals with broader company objectives

Responsibilities

Lead, inspire, and mentor a high-performing Technical Partner Management team, fostering a collaborative and innovative work environment
Provide guidance and support to team members, encouraging continuous learning, professional growth, and effective collaboration
Oversee and guide the team in managing the onboarding of new publisher integrations, ensuring adherence to best practices and timelines
Contribute to the development and execution of strategic initiatives, aligning team goals with the broader company objectives
Define and maintain operational standards for maintaining publisher health, ensuring the team is proactive in identifying and resolving issues
Drive improvements in existing publisher integrations, overseeing the end-to-end delivery of enhancements and features
Facilitate effective communication within the team and with cross-functional stakeholders, ensuring alignment on project goals and strategies
Act as a liaison between the Technical Partner Management team and other departments, providing insights, expertise, and fostering collaborative relationships
Bring a strong technical understanding to guide the team in reading API documentation, writing scripts and queries, executing quality assurance checks, and resolving escalated technical issues
Stay up to date on industry trends and advancements to provide strategic insights for the team
Build and maintain positive relationships with internal and external stakeholders, working closely with the team to enhance partner interactions
Interface with key publisher contacts to address escalations, drive improvements, and align roadmaps with company goals

Skills

Team Leadership

Project Management

Technical Expertise

Publisher Integrations

Onboarding

Operational Excellence

Strategic Planning

Mentoring

Yext

AI-powered search solutions for businesses

About Yext

Yext provides AI-powered search solutions through its Yext Answers Platform, which allows businesses to give direct answers to user queries instead of just links. This platform uses natural language processing to understand the context of search queries, ensuring users receive accurate information. Yext caters to a wide range of clients, from large enterprises to small businesses, and focuses on improving search experiences in areas like marketing, customer support, and e-commerce. The company operates on a subscription model, where clients pay for access to the platform and its features, which are supported by a centralized Knowledge Graph that maintains consistent information across digital platforms. Yext also offers a training and community engagement platform called Hitchhikers, where users can enhance their knowledge and connect with others. The goal of Yext is to enhance search capabilities for businesses, leading to better user experiences and high customer satisfaction.

New York City, New YorkHeadquarters

2006Year Founded

$115MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.

Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.

Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.

Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.

Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.

Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.

Risks

Yext's acquisition of Hearsay Systems could strain financial resources if synergies aren't realized.

Potential sale amid takeover interest may disrupt operations and client relationships.

Rapid AI and NLP evolution requires continuous R&D investment, posing financial risks.

Differentiation

Yext's AI-powered search solutions provide direct answers, enhancing user experience.

The Yext Answers Platform uses NLP to understand search query context and meaning.

Yext's Knowledge Graph ensures consistent and accurate information across digital touchpoints.

Upsides

AI-driven personalization in search results enhances user engagement, aligning with Yext's focus.

The rise of voice search highlights the need for Yext's advanced NLP capabilities.

The demand for centralized digital information management supports Yext's Knowledge Graph approach.

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