Manager, Sustainment Engineering at SugarCRM

Craiova, Dolj, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, CRM, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science or other relevant field, plus 5 years of professional experience in a technical software development position
Experience with SSO and user authentication systems, protocols, standards, and patterns (OAUTH, SAML, Token bearer, etc.)
5+ years as a software engineer in a professional software development organization
3+ years of experience developing web applications, backend services, and test automation (Angular/Python experience preferred)
3+ years of experience with object-oriented design, RESTful APIs, gRPC, testing methodologies, server-side programming languages (Go preferred), web services, and relational databases
3+ years of experience with scrum-based software development

Responsibilities

Facilitate agile ceremonies, maintain sprint boards, remove blockers, and implement retrospective feedback to enhance team processes
Define product roadmaps and technical vision with stakeholders, communicate progress, ensure quality standards, and align architecture with business goals
Track key metrics (velocity, cycle time, defect rates), balance workloads, and implement data-driven planning for sustainable delivery
Champion GAI tool adoption, track usage, measure impact, and integrate into team workflows and performance evaluation
Manage cross-team dependencies through clear integration points, API contracts, coordinated releases, and comprehensive documentation
Present team progress to stakeholders and collaborate cross-functionally with product managers, architects, and other teams in technical discussions
Conduct 1:1s, establish goals, perform reviews, create career development frameworks, and mentor team members through technical challenges
Build positive team culture promoting innovation, collaboration, and continuous learning
Handle compensation decisions, promotions, hiring, and advocate for resources to address team gaps
Lead technical decision-making including architecture, technology selection, code reviews, engineering standards, and transforming business requirements into optimized solutions
Provide hands-on technical guidance, establish architectural best practices, identify risks through proof-of-concepts, and develop strategies for eliminating technical debt
Plan and execute projects by breaking down requirements, estimating timelines, staying current with emerging technologies, and proactively identifying codebase improvement opportunities

Skills

Agile

Sprint Management

Product Roadmaps

Technical Vision

Architecture

Team Leadership

Metrics Tracking

Velocity

Cycle Time

Defect Rates

APIs

Scalable Applications

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

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