Manager, Solutions Engineering | EST | Remote at Grafana Labs

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of experience in Solution Engineering, Sales, or a related field
Strong leadership and coaching skills, with the ability to mentor and develop high-performing teams
Experience in sales, marketing, or a related field, with a focus on customer success and adoption
Strong understanding of the Monitoring and Observability space, including Grafana Labs' products and services
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales leaders, and internal stakeholders
Experience with player/coach mentality, executive sponsorship, and top funnel programs
Strong problem-solving and analytical skills, with the ability to drive adoption and customer success
Experience with product management, engineering, and technical validation
Strong understanding of financial targets and performance metrics, with the ability to drive growth and exceed targets
Experience with project management tools, such as Asana, Trello, or Jira

Responsibilities

Attract, recruit, and ramp up a team of high-performing Solution Engineers from diverse backgrounds and experiences
Develop and execute sales strategies to drive revenue growth and meet financial targets
Lead from the front, adopting a player/coach mentality to balance field responsibilities with team needs
Partner with Sales leadership on top funnel programs, marketing initiatives, and community/company events
Develop and execute customer success programs to ensure customers are successful with Grafana products
Ensure customer requirements are met through partnership with Product Management and Engineering
Own and report on quarterly team performance, including sales, marketing, and customer success metrics
Develop and execute plans to drive adoption and customer success, including discovery, demonstrations, and technical validation
Collaborate with cross-functional teams, including Sales, Marketing, Product Management, and Engineering, to drive business growth and customer success
Stay up-to-date with industry trends and best practices in the Monitoring and Observability space, and apply this knowledge to drive business growth and customer success

Skills

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

Land your dream remote job 3x faster with AI

Try Jobo Free