ServiceNow

Manager, Software Engineering Management - Fullstack

Santa Clara, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, IT ServicesIndustries

Job Description

Position Overview

ServiceNow's Digital Technology team is seeking a leader to build high-impact cloud software for businesses using a market-leading development platform. This role involves leading the design, development, and delivery of scalable, high-quality software solutions that align with organizational goals and stakeholder needs. The ideal candidate will approach complex challenges with a problem-solving mindset and foster a positive, inclusive team culture.

Company Description

Founded in San Diego, California in 2004 by Fred Luddy, ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We are dedicated to making the world work better for everyone.

Employment Type

Full-time

Location Type

Remote

Responsibilities

  • Lead the design, development, and delivery of scalable, high-quality software solutions.
  • Collaborate with product management, design, support, and engineering teams to deliver cohesive solutions.
  • Address complex and ambiguous challenges with a problem-solving mindset.
  • Foster a positive, inclusive team culture that encourages high performance and outstanding customer experiences.
  • Oversee team operations, including resource planning, hiring, mentoring, and development.
  • Build and maintain a high-performing engineering team.
  • Connect technical deliverables to business outcomes and ensure value realization.

Requirements

  • Experience with AI: Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Application Development: 6-10 years of experience in application development, system architecture, and production support for enterprise-level solutions.
  • Team Leadership: 2-3+ years leading diverse, distributed engineering teams across geographies.
  • Programming Languages: Proficiency in one or more languages such as Java, C++, Ruby, Shell, or JavaScript.
  • Front-end Frameworks: Experience with frameworks like AngularJS, ReactJS, or Bootstrap.
  • Methodologies & Tools: Familiarity with open-source tools and agile development methodologies.
  • Software Development Best Practices: Strong understanding of architecture, design patterns, and development processes.
  • Communication & Collaboration: Excellent communication and collaboration skills for managing cross-functional discussions and dependencies.
  • Proactive Attitude: A proactive attitude and sense of ownership for success in a fast-paced environment.
  • Presentation Skills: Strong presentation and influencing skills with active listening and clear communication.
  • Relationship Building: Proven ability to build relationships and foster trust across all organizational levels.
  • Domain Experience (Plus): Experience in domains such as Partner Relationship Management (PRM) or Customer Relationship Management (CRM).

Compensation

  • Base Pay: $163,600 - $286,300
  • Additional Compensation: Equity (when applicable), variable/incentive compensation.
  • Sales Positions: Competitive On Target Earnings (OTE) incentive compensation structure.
  • Benefits: Included.

Additional Information

  • #DTjobs

Skills

Cloud Software Development
Software Design
Scalable Software Solutions
AI-driven Automation
Problem-Solving
Team Leadership
Resource Planning

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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