Manager, Software Engineering Management at ServiceNow

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Asset Management, Software Asset ManagementIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices
Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience
5+ years of experience as a technical lead for technical teams
Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products
Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar)
Experience with open source tools, automation frameworks, and agile development environments
Proven ability to design and implement effective testing strategies, including automation and performance testing
Strong problem-solving, analytical, and communication skills with the ability to mentor

Responsibilities

Manage product development activities and oversee end-to-end engineering deliverables
Manage team of engineers, providing technical guidance, feedback, and career development
Work with product management, design, support, quality, and other dev teams to create high-quality solutions
Manage daily activities of the end-to-end development team, ensuring engineering excellence, code quality, and delivery velocity
Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services
Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making
Manage departmental resources, staffing, mentoring, and enhance and maintain a best-of-class engineering and quality team
Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices
Set technical direction and drive execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences
Oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support
Provide strong people leadership to mentor and grow engineering talent, strategic planning to align with business objectives, and cross-functional engagement to improve product adoption and deliver customer success

Skills

Software Engineering

People Management

Technical Leadership

Product Development

Machine Learning

License Compliance

Telemetry

Scalability

Engineering Operations

Mentoring

Strategic Planning

Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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