Manager Sales - TMT - at ServiceNow

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, TMT, IT Service ManagementIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
2+ years of managing a team of field-based sales representatives
5+ years of experience selling enterprise software
Experience building C-Level relationships
Experience driving a customer success focus and influence in a "win as a team" environment
Strategic account planning experience; history of creation and ongoing management of detailed account plans for a portfolio
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations)
Experience exceeding quota while maintaining customer loyalty and required product margins
Knowledge of the computer industry, especially cloud platforms, SaaS, PaaS, security, and SaaS contracts
Willingness to travel
Knowledgeable about Enterprise Service Management
Excellent management experience exceeding quota
Integrity and matrix-management skills
Passion for winning

Responsibilities

Manage a team of Sales Executives, driving business into customer accounts by leading the team throughout sales cycles
Lead a team of field-based sales representatives in a matrixed sales organization to exceed quota, build territory revenue, and prospect and close named accounts against established competition through individual initiative
Assign and manage your team's territories or accounts
Manage a group of field sales representatives; inspire and provide recommendations on growth opportunities and target accounts
Establish relationships with all levels of customer organizations, sales departments, and partners
Implement account strategies and coordinate team-selling efforts with the core selling team for a portfolio to close business on a quarterly and annual basis
Manage all ServiceNow opportunities, maintaining accurate forecasting and communication

Skills

Sales Management

Quota Exceedance

Enterprise Service Management

Matrix Management

Territory Management

Account Management

Forecasting

Team Leadership

Prospecting

Closing Deals

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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