Manager-Sales MSS Primary Sales at AT&T

Richardson, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree (BS/BA) desired
5+ years of related sales experience
Ability to lead, direct, and optimize a team of telesales representatives in a consumer call center
Office presence of a minimum of 5 days per week in Richardson, Texas (no relocation offered)

Responsibilities

Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships
Oversee entry to mid-level sales employees, assign tasks, implement sales plans, and ensure adherence to company policies
Lead the team to manage small, less complex sales with a smaller quota or territory
Handle process-driven assignments with moderate oversight
Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates
Drive revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction

Skills

Key technologies and capabilities for this role

LeadershipData AnalysisSales StrategyCustomer ExperienceOperational ManagementTelesalesRevenue GrowthUpsellingCall Center ManagementVendor ManagementWorkforce PlanningCompliance

Questions & Answers

Common questions about this position

What is the salary range for the Manager-Sales MSS Primary Sales position?

The position earns between $61,700-$92,500.00 USD annually. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Is this a remote position or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What education and experience are required for this role?

A Bachelor’s degree (BS/BA) is desired along with 5+ years of related sales experience. The role involves overseeing entry to mid-level sales employees.

What benefits are offered to employees in this position?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays (at least 23 days vacation and 9 holidays), paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, and more.

What makes a strong candidate for this sales manager role?

Candidates with a Bachelor’s degree, 5+ years of sales experience, and leadership skills to oversee sales teams, drive revenue through data analysis and strategies, and manage call center operations stand out.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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