Manager-Sales Cross Sales MSS at AT&T

San Antonio, Texas, United States

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$64,200 – $96,400Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree (BS/BA) desired
3+ years of related experience

Responsibilities

Guiding new hires through onboarding processes, ensuring completion of necessary tasks and proficiency in systems, processes, and knowledge
Managing expectations, attendance, engagement, and skill transfers for direct reports to foster career growth and development
Enhancing results, productivity, and reducing attrition by supporting new hires during their ramp-up period
Providing direct oversight of a team, addressing behavioral and attendance issues, and ensuring successful transitions to production
Overseeing daily operations of the team, ensuring efficient and effective task completion
Task delegation and resolution of day-to-day issues
Influencing decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates

Skills

Key technologies and capabilities for this role

team managementonboardingemployee trainingperformance managementsupervisory skillscall center operationsstaff developmenttask delegation

Questions & Answers

Common questions about this position

What is the salary range for the Manager-Sales Cross Sales MSS position?

The position earns between $64,200 - $96,400 USD annually. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

What benefits are offered for this role at AT&T?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays (at least 23 days vacation and 9 holidays), paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, EAP, wellness programs, and employee discounts up to 50% on AT&T services.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What education and experience are required for this manager role?

A Bachelor’s degree (BS/BA) is desired along with 3+ years of related experience.

What are the key responsibilities of this sales manager position?

Key responsibilities include onboarding and training new hires, employee development, managing performance and productivity, supervisory oversight of a team, and overseeing daily operations with influence on hiring, firing, and promotions.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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