Manager, Retail Sales Group at Vanguard

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retail SalesIndustries

Requirements

Strong Sales Leadership: Proven experience in leading and managing sales teams, with a track record of achieving and exceeding performance goals
Mentoring and Coaching: A passion for developing and mentoring team members, helping them reach their full potential
Client-Centric Approach: A deep understanding of client needs and the ability to ensure that every interaction is value-oriented and tailored to their specific situation
Competitive and Entrepreneurial Spirit: Thrive in a dynamic and challenging environment, fostering a competitive and entrepreneurial culture within the team
Problem-Solving Skills: Strong analytical and problem-solving abilities to address and resolve issues effectively
Innovative and Creative Thinking: The capacity to think outside the box and implement new strategies to enhance team performance and client engagement
Executive Presence: Excellent communication skills, sound judgment, and the ability to serve as a role model for the team

Responsibilities

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures
Oversees the execution of the sales and lead generation strategy for Retail, with a particular focus on attracting new high value and high net worth clients and generating advisor consultations among existing clients with an expressed interest in Personal Advisor Services (PAS)
Develops a culture of ever present coaching: is a student and teacher in the art of sales. Provides frequent and ongoing coaching of sales competencies and independent thinking skills to develop and grow their team to achieve specific business results. Recognizes special skills, highlights best in class abilities, provides analysis/feedback and suggest improvement to staff. Monitors sales crew inbound/outbound calls for coaching purposes
Personally participates in the sales process. Expected to model the desired behaviors, activities and results. May need to interact with clients in specific scenarios where manager is necessary
Assists in the development of business and sales related goals. Works with peers and sales professionals to monitor and communicate progress towards goals. Develops close working relationships with all appropriate internal partner groups. Drives team to convert inbound/outbound sales leads in order to achieve results
Recognizes VOC, market trends, competitive offerings and opportunities for improvement. Develops and recommends changes
Coach and mentor a team of tenured sales professionals, helping them refine their sales and book of business management skills
Set clear goals and expectations, monitor performance, and provide regular feedback to ensure that each team member is on track to meet and exceed their targets
Oversee the team's interactions with prospects and clients, ensuring that they are connected to our comprehensive suite of financial solutions
Develop and implement strategies to optimize the team's performance and drive business growth
Foster a collaborative environment across different sites, promoting teamwork and knowledge sharing
Lead the onboarding process for new apprentices, ensuring they are well-prepared and equipped to succeed
Identify and resolve issues that arise within the team, ensuring smooth operations and high client satisfaction
Encourage creative thinking and innovative approaches to outreach and client engagement

Skills

Sales Leadership

Team Management

Performance Management

Client Engagement

Strategic Planning

Mentoring

Coaching

Onboarding

Problem Solving

Cross-Site Collaboration

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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