Manager, Relationship Manager, Japan at Notion

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Account management business acumen with high-volume renewal operations experience; strong plan vs. actual management
Deal leadership and negotiation owning revenue outcomes; experience structuring terms with Deal Desk, Legal and Finance
Stakeholder management across layers, from end users to executives; clear escalation criteria and crisis command
Operations design: process definition, metrics instrumentation, and documentation for repeatability
People management; 2+ years of experience building a team, including hiring, coaching, and performance management
Executive presence, including reference architectures and AI thought leadership for executive audiences
Language: Native-level Japanese; business level English

Responsibilities

Establish quarterly renewal pipeline visibility and improve forecast accuracy
Define leading risk signals to surface issues early and drive timely mitigation
Define intervention criteria; lead exec-to-exec alignment and orchestrate cross-functional swarms for high-risk renewals
Operationalize collaboration with cross-functional Go-To-Market teams with clear roles and responsibilities for execution
Hire, coach, and set expectations. Author and operationalize playbooks, interview rubrics, and coaching loops
Tell compelling Japan-native customer stories, including AI add-ons, value realization, and publish references
Channel customer insights to influence product, especially AI, search, integrations, and governance
Lead the Japan Relationship Manager team, focused on highest-penetration wall-to-wall customers; institutionalize renewal excellence and expand customer value, ensuring predictable, on-time renewals and driving AI democratization
Set operating rhythms, intervene on high-risk deals, and partner closely with Account Executives, Customer Success Managers, Partner Sales, and Customer Experience teams to deliver outcomes
Balance “protecting existing value” in high-penetration accounts with “AI democratization”; in cases without a dedicated CSM, lead RM-driven onboarding through renewal; maintain clear, written standards while staying pragmatic to local context and prior internal alignment

Skills

Renewal Management

Forecasting

Pipeline Management

Risk Mitigation

Cross-Functional Collaboration

Team Leadership

Hiring

Coaching

Playbooks

Customer Success

Account Management

Executive Alignment

Go-To-Market

Sales Operations

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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