Manager, Regional Clinical Operations
Corcept TherapeuticsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Home Warranty, Insurance, Service DeliveryIndustries
Requirements
- Minimum 3 years’ experience in vendor management and on-site service delivery, including prior experience working with third party service providers who provide in-home repair services for major appliances or Consumer Electronics products
- Very strong communication skills with the ability to communicate upwards two levels and to represent the organization at these levels, both internally and externally with customers and clients
- Prior fiduciary and/or P&L responsibilities with experience in managing overall service claims costs and cost center expense
- Demonstrated high level of experience in MS Excel, MS Access or other similar tools and applications; able to build and run queries and have strong technical skills
- Prior experience in managing workgroups and demonstrated proficiencies in motivating teams, setting goals and expectations, and holding individuals accountable to goals
- Experience in process improvement and project management, with the ability to query and organize data, analyze problems, identify contributing factors, and develop and execute solutions
Responsibilities
- Managing Service Delivery within respective region, including service costs, service quality, service coverage and the overall customer experience (40%)
- Analyzing the performance of the Region using statistical and analytical tools to identify trends, defects, process improvement and cost savings opportunities (30%)
- Managing a Staff Service Recruitment and Service Locator Associate for ensuring that the recruiting resource is used in a productive and efficient manner, and Service SLAs are met, allowing achievement of objectives and goals (10%)
- Managing budgets, productivity goals and process improvement goals (10%)
- Providing periodic reports, presentations, business plans, updates on productivity and cost reduction initiatives and team performance (10%)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay range for the Regional Service Manager position?
The pay range is $72,900.00 - $121,900.00, considering factors like candidate background, experience, and work location, with opportunities for salary growth.
Is this position remote?
Yes, this is a remote position.
What are the key skills required for this role?
Key skills include vendor management and on-site service delivery experience with third-party providers, strong communication skills for upwards representation, P&L or fiduciary responsibilities managing service costs, advanced MS Excel or Access skills for querying and analysis, and team management with process improvement expertise.
What is the company culture like at Assurant?
Assurant fosters a culture of bringing your best work and brightest ideas to thrive, with a focus on helping people thrive in a connected world.
What makes a strong candidate for this Regional Service Manager role?
Strong candidates have at least 3 years in vendor management for in-home repairs, P&L experience managing service costs, advanced Excel skills for data analysis, proven team leadership, and process improvement expertise.
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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