[Remote] Manager, Patient Engagement at TailorCare

Remote

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Specialty CareIndustries

Requirements

Bachelor’s Degree or higher
5+ years of experience in a healthcare contact center or patient outreach setting
2+ years of lead or supervisory experience
Strong leadership skills with demonstrated ability to drive team performance through coaching, accountability, and motivation
Experience managing against performance targets in a high-volume, fast-paced, remote, or hybrid environment

Responsibilities

Lead and manage the daily operations of the Care Advocate team, ensuring consistent performance across patient outreach, call quality, and documentation
Coach, mentor, and develop team members through regular feedback, one-on-ones, and performance reviews
Hire, onboard, and train new team members while fostering an inclusive, collaborative, and high-accountability culture
Lead regular team meetings to provide information, share mutual concerns, and advance the policies, procedures, and objectives of the organization
Foster a supportive and inclusive team environment that encourages professional growth and development
Oversee daily contact center operations and own team metrics and outcomes, including staffing, scheduling, call volume, reach rate, enrollment conversion, and patient satisfaction
Define, track, and report on key metrics related to outreach effectiveness, engagement quality, and team efficiency
Monitor key performance indicators (KPIs) and take proactive steps to address performance or process gaps
Conduct regular quality assurance (QA) reviews of patient interactions and documentation to ensure adherence to workflows and communication standards
Analyze engagement trends and share insights with leadership to inform team priorities and performance strategies
Drive the execution of TailorCare’s patient engagement framework, including workflow adoption, messaging consistency, and outreach best practices
Collaborate closely with internal partners—including Care Teams, Operations, and Product—to ensure alignment on patient journey and engagement opportunities
Gather and share feedback from the Care Advocate team to internal stakeholders to inform broader patient engagement strategies and operational improvements
Support implementation of engagement pilots or new programs and assist with training, scaling, and adoption

Skills

Patient Engagement

Team Leadership

Performance Analytics

Strategic Execution

Communication

Coaching

Mentoring

Onboarding

Customer Service

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.

Regulatory scrutiny may arise from the RecoveryOne acquisition.

Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.

The company partners with health plans to provide cost-effective care solutions.

TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.

Partnerships with major health plans enhance TailorCare's market reach.

Focus on value-based care aligns with TailorCare's cost-reduction model.

Land your dream remote job 3x faster with AI

Try Jobo Free