Clair Care Team Lead

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, Human ResourcesIndustries

Requirements

Candidates must have at least 3 years of experience leading a customer support or operations team, preferably in a SaaS or FinTech environment. Strong leadership experience, excellent problem-solving skills, and a passion for delivering exceptional customer service are essential.

Responsibilities

The Clair Care Team Lead will lead and mentor a team of support agents, monitor team performance, and conduct quality reviews. They will oversee daily support operations, troubleshoot escalated issues, and analyze recurring customer problems to drive product improvements. Additionally, the role involves developing and maintaining internal and external support documentation, ensuring the knowledge base is comprehensive and accurate, and collaborating with product, engineering, and other departments to relay customer feedback and identify process improvements.

Skills

Customer Support

Team Leadership

Problem-Solving

Mentoring

Performance Metrics

Quality Assurance

Documentation

Workflow Optimization

Customer Experience

Clair

On-demand wage access for employees

About Clair

Clair provides a service that allows employees to access their earned wages before the traditional payday, without any fees or interest. This service is especially useful for hourly workers and those in gig economy jobs who may need immediate access to their earnings for unexpected expenses. Clair partners with employers to integrate its service into existing HR and payroll systems, allowing employees to access their wages through a platform that includes a virtual or physical debit card. Unlike many competitors, Clair does not charge fees or interest for its wage advance service, making it an attractive option for companies looking to enhance employee financial well-being. The goal of Clair is to improve financial wellness for employees by offering a flexible solution for accessing earned wages.

New York City, New YorkHeadquarters

2019Year Founded

$43.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees