Manager, Operations Strategy at Airwallex

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

3-5 years of experience, preferably with a fast growing tech startup or top-tier IT/management consulting or equivalent
Proven track record of independently leading digitization or transformation projects
Exposure to chatbot platforms, AI/NLP technologies, or customer support systems (a plus)
Strong analytical and problem-solving skills, with a data-driven mindset
Exceptional stakeholder management and influencing skills
Excellent written and verbal communication and presentation skills
Bachelor’s degree or equivalent
Self-driven and collaborative professional
Enjoys ‘getting things done’ and driving tangible outcomes
Passionate about AI and digital solutions, thriving on solving complex problems with innovative ideas
Ability to independently lead projects from concept to execution
Works collaboratively with people at all levels and across functions and cultures

Responsibilities

Stay ahead of industry trends in AI-driven Customer Supports, and lead Chatbot Development & Optimization
Work across functions to ensure stakeholder alignment and deliver desired outcomes
Lead projects with clear timelines, deliverables, and measurable outcomes
Leverage data to monitor performance and implement improvements to enhance scalability, automation, and customer experience
Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
Handle special projects and ad hoc incoming requests, including deep dives on issues identified by leadership or functional teams

Skills

Operations Strategy

Digital Solutions

Strategic Thinking

Problem Solving

Cross-functional Collaboration

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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