Customer Experience Agent
WhatNotFull Time
Entry Level & New Grad, Junior (1 to 2 years)
Key technologies and capabilities for this role
Common questions about this position
The position offers a Hybrid Workstyle, allowing work from the office, home, or satellite office with remote work, subject to the organization's rules and business instructions. There may be business trips to CS bases in Yotsuya, Sapporo, and Fukuoka.
Required experience includes leading business reform projects, advancing AI utilization and automation projects, and coordinating with stakeholders to define business requirements for over 2 years. Ideal candidates are self-motivated learners eager for new technologies, team players, and skilled at translating business needs into technical solutions.
Compensation is year-based salary (including some fixed overtime pay), determined by experience, skills, performance, and contribution according to company regulations, with annual reviews. A special one-time incentive is provided once a year based on company performance and individual contribution, plus overtime and late-night allowances.
Benefits include social insurance (health, pension, employment, workers' compensation), corporate defined contribution pension plan, 14 days of annual paid leave (pro-rated by entry month, usable from start date), and 5 personal leave days per year (3-5 in first year for illness, family, pet care, etc.).
The department has about 20 members mainly in their 30s, including call system engineers, data analysts, and project managers, fostering a collaborative environment. The company emphasizes a 'Day1' mindset, unlimited vision, rapid product iteration, and teamwork to create new value in fintech.
Digital payments platform for various clients
PayPal offers a digital payments platform that allows users to conduct online transactions, mobile payments, and peer-to-peer transfers. It generates revenue primarily through transaction fees charged to merchants and provides various services for individual consumers, small to medium-sized businesses, and large enterprises. PayPal distinguishes itself from competitors by offering a wide range of secure financial services tailored to different client needs. The company's goal is to create a convenient and secure digital payments experience for all users.