Manager of Customer Success (Enterprise) at Superside

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Creative Services, Marketing, AgencyIndustries

Requirements

10+ years of experience in marketing or creative enterprise account management, ideally within an agency environment
Ideally 2+ years of people management experience, managing a team
Proven track record of managing enterprise clients directly and through direct reports
Strategic, data-driven mindset with strong business and operational acumen
Customer-first approach and passion for building lasting, high-value partnerships
Excellent English verbal and written communication skills, great at presenting ideas, and an executive presence
Strong customer relationship-building skills with the ability to manage expectations and build trust
Understanding of how AI is reshaping marketing and creative work, paired with curiosity and willingness to learn
Located in the United States, with willingness to travel up to 15% for key customer engagements
Demonstrated ability in commercial activities (renewing and upselling contracts) and experience managing the full commercial customer lifecycle, not just project delivery

Responsibilities

Manage and coach a team of 4–5 Customer Success Managers (likely scaling to 7), fostering accountability, collaboration, and high performance
Translate segment and company goals into clear execution plans, ensuring consistent delivery of Customer Success best practices
Enable your team through active coaching, joint customer calls, shadow sessions, and run structured 1:1s to build skills and confidence
Drive performance management by setting expectations, delivering feedback, and supporting career development in partnership with People Success
Collaborate with Go-to-Market peers to oversee portfolio priorities and account health across the Enterprise segment
Build relationships with senior stakeholders in key accounts, joining QBRs, solutioning sessions, and executive meetings to ensure strategic alignment
Act as the primary escalation point for complex customer issues, partnering cross-functionally to drive swift resolution
Own financial and operational targets (NRR, churn, CSAT) and ensure consistent execution of the Enterprise customer lifecycle
Identify blockers to success and propose cross-functional solutions in collaboration with peers and leadership
Champion change management and operational improvements across the Enterprise CS organization

Skills

Customer Success Management

Enterprise Account Management

Team Leadership

Performance Coaching

Stakeholder Management

NRR

Churn Management

CSAT

QBRs

Change Management

Cross-Functional Collaboration

Operational Excellence

Superside

On-demand design services for businesses

About Superside

Superside offers on-demand design services, including graphic design, illustration, motion design, and branding, specifically for medium to large enterprises. Clients subscribe to access a dedicated team of designers, which allows for predictable costs and flexibility based on their design needs. The company differentiates itself with a strong focus on reliability, maintaining a 99.99% uptime for its services. Superside's goal is to provide high-quality design solutions without the overhead of an in-house team.

Wilmington, DelawareHeadquarters

2015Year Founded

$34.2MTotal Funding

SERIES_ACompany Stage

DesignIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Performance Bonus

Risks

AI-driven design tools could threaten Superside's market share.

Freelance platforms may attract price-sensitive clients away from Superside.

Economic downturns could reduce demand for Superside's services.

Differentiation

Superside offers a subscription model for predictable design service costs.

The company maintains a 99.99% uptime, ensuring reliable service availability.

Superside provides a wide range of design solutions, from graphic design to branding.

Upsides

Growing demand for remote design services aligns with Superside's offerings.

Launch of Superads enhances value with AI-powered creative insights.

Partnerships like Cello boost customer acquisition through community-driven strategies.

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