Customer Success Manager Team Lead
AssetWatchFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must have at least 3 years of experience managing a team, including experience in B2B SaaS and managing a quota-carrying team. A professional customer-facing role background is also required.
The Manager of Customer Success will lead a team of mid-level Customer Success Managers, focusing on revenue retention, expansion, customer product adoption, and overall satisfaction. Responsibilities include coaching the team on B2B SaaS CS best practices, managing team performance against OKRs, assessing and balancing books of business, developing retention and expansion forecasts, and maintaining team software tools like ChurnZero, Sendoso, Notion, and Lattice.
Nonprofit CRM and fundraising platform
Virtuous provides a customer relationship management (CRM) and fundraising platform specifically designed for nonprofit organizations. The platform helps these organizations manage their donor relationships and enhance their fundraising efforts. It includes tools for donor management, marketing automation, and executing campaigns across multiple channels. Users can analyze donor data through segmentation analytics and automate personalized donor journeys, which helps create a more engaging experience for supporters. Unlike many competitors, Virtuous focuses on treating all donors as major donors, which encourages long-term relationships and support. The goal of Virtuous is to simplify the fundraising process for nonprofits, enabling them to effectively connect with their donors and increase their overall impact.