Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education TechnologyIndustries
Requirements
Candidates should possess at least 5 years of experience in customer success or a similar function, along with 2+ years of management experience. They should have demonstrated success with retention, growth, and product adoption metrics, and experience coordinating cross-functional teams to achieve client and company goals.
Responsibilities
The Manager, Mid-Market Customer Success will be responsible for team leadership, coaching, and development, regularly observing CSMs and providing real-time feedback on core skills. They will also manage strategic account management, handle escalations, collaborate with cross-functional teams, and advocate for customers. Additionally, the role involves serving as a central point of contact for customer escalations, leading meetings, attracting and retaining talent, scheduling career conversations, providing feedback to leadership, leveraging customer insights, tracking tool utilization, coaching on book of business management, collaborating with sales counterparts, monitoring client health, and identifying growth opportunities.
Skills
Team Leadership
Coaching
Account Management
Escalation Handling
Cross-Functional Collaboration
Customer Advocacy
Performance Monitoring
Process Improvement
Stakeholder Communication
Newsela
Provides tailored educational content for K-12
About Newsela
Newsela offers tailored educational content for K-12 students, providing engaging instructional materials in subjects like English Language Arts, Science, and Social Studies. Schools and districts subscribe to access a library of articles that are updated daily and available at five different reading levels, ensuring accessibility for all students. The platform integrates with Learning Management Systems and includes features like activities and reporting tools to support teachers. Newsela's goal is to enhance student engagement and improve teaching methods through flexible, standards-aligned resources.
New York City, New YorkHeadquarters
2013Year Founded
$167.5MTotal Funding
SERIES_DCompany Stage
EducationIndustries
201-500Employees