[Remote] Manager, Implementation at Carrot Fertility

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree
3+ years of professional experience leading a team
3+ years working closely with external customers
Experience with project management best practices and methodologies

Responsibilities

Lead and develop a high-performing team rooted in a culture of excellence and accountability
Coach and develop team members, setting and upholding the standard for quality in implementation, delivery, and stakeholder engagement
Assess and enhance existing implementation process & tools annually with a focus on building on success, improving efficiency, and taking action on insights gathered from feedback
Provide appropriate visibility into implementation activity to ensure on-time, high-quality delivery and management of risk
Partner with key leaders across Carrot to execute customer needs, manage risk, and continuously evolve how we support new customers & members
Maintain high retention of new customers by ensuring they are set up accurately, aligned to customer expectations, and that all internal teams have what is needed to support the customer well from day one
Leverage KPIs & metrics to manage the ongoing results of the team, leveraging data to inform decisions about tools & processes in a way that continually improves on the experience of all stakeholders
Serve as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed
Establish and enforce project management best practices and methodologies
Collaborate with all market-facing teams to ensure a seamless transition from sales to implementation to ongoing customer support
Flex up during Q4 peak season to onboard and guide contracted implementation team members

Skills

Carrot Fertility

Global fertility care platform offering comprehensive support

About Carrot Fertility

Carrot Fertility offers a global platform for comprehensive fertility care, including services like education, IVF, pregnancy support, and fertility preservation. The platform connects users with over 10,000 providers in more than 130 countries, ensuring inclusive access to care for individuals of all backgrounds. Carrot's unique single embryo transfer (SET) program has the highest success rates among fertility benefits providers, and it also claims to reduce C-section rates through expert support. The company's goal is to provide affordable and evidence-based fertility services to individuals and corporate partners.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$111.1MTotal Funding

SERIES_CCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Healthcare coverage

Telehealth resources

Productivity stipend

Co-working spaces

Paid parental leave

401k

Home office stipend

Flexible time off policy

Risks

Increased competition from similar fertility care platforms may impact Carrot's market share.

Economic downturns could reduce corporate spending on fertility benefits, affecting Carrot's revenue.

Data privacy concerns with digital expansion may lead to regulatory scrutiny.

Differentiation

Carrot Fertility offers a pioneering single embryo transfer program with high success rates.

The company provides a comprehensive, inclusive fertility care platform across 130 countries.

Carrot's multilingual platform enhances accessibility, offering services in multiple languages and currencies.

Upsides

Growing demand for fertility benefits in corporate wellness programs boosts Carrot's market potential.

CarrotMatch platform enhances personalized and streamlined fertility care, improving user satisfaction.

Partnerships with health organizations enhance Carrot's integrated health solutions and market position.

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