Manager I, Professional Services at OpenGov

Chicago, Illinois, United States

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$110,000 – $130,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, GovernmentIndustries

Requirements

Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the responsibilities
Prior experience in a people management role is highly desirable
3 years of project delivery experience in a SaaS setting
Geographic Information Systems (GIS) software experience strongly preferred
Experience working with customers at all organizational levels with a high degree of professionalism and business acumen
Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers
Strong leadership skills, with emphasis on fostering strong team culture, accountability, and continuous development

Responsibilities

Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development
Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training
Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows
Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards
Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization
Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow
Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations
Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery
Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies
Gather and share customer feedback to inform internal process improvements and influence product enhancements
Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs

Skills

Data Preparation

Workflow Documentation

Product Configuration

Team Leadership

Project Management

Implementation

Mentoring

Technical Problem-Solving

Customer Implementation

ERP

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$221.8MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Government & Public SectorIndustries

501-1,000Employees

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.

Integration challenges from iGovServices acquisition may disrupt existing services.

Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.

The company offers strategic budgeting, permitting, and licensing software for governments.

OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.

Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.

Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

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