Manager, Digital Technology – GTM AI & Strategy

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should possess 5+ years of work experience, with foundational knowledge of product, technical, and go-to-market (GTM) concepts. Experience in leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is essential, as is the ability to solve complex, ambiguous problems and present information to both business and technical stakeholders. The role requires the ability to manage multiple competing priorities in a fast-paced environment, and management consulting experience is a plus.

Responsibilities

The Manager, Digital Technology – GTM AI & Strategy will support the Director of GTM and AI Strategy by shaping and documenting AI and tech strategy for Sales, Partner, and Marketing teams. Responsibilities include assessing AI deployment opportunities through innovation workshops and business case development, conducting analyses to determine the value created by technology and AI use cases, and making recommendations to increase impact. The role also involves developing executive-level presentations on AI use case value, and conducting interviews and research to define the AI and technology playbook, including operating and governance model improvements.

Skills

AI Strategy

Go-to-Market Strategy

Salesforce

Marketing

Partnerships

Business Cases

Value Assessment

Executive Presentations

Technology Playbook

Innovation Workshops

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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