Senior User Experience Researcher
IlluminaSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
- At least 3 years of professional experience conducting user experience research in a corporate environment
- At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
- At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)
- Preferred: At least 7 years managing user experience research in a corporate environment
- Preferred: At least 4 years experience working and influencing senior level executives
- Full-time, hybrid position in Plano, TX (relocation required if not in Dallas, TX area)
Responsibilities
- Collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps
- Track research questions and insights within your portfolio
- Understand the tower’s strategy and needs to prioritize research activities including primary research, knowledge mapping, assessments, and testing
- Maintain close relationships with research peers across the line of business to identify opportunities to re-use learnings and collaborate on multi-line research
- Enable focus and expectations for design research practice across cross-functional portfolio and accelerate learning velocity
- Lead design projects, directing and delegating work for junior team members while mentoring and maturing the overall research practice
- Navigate needs of partners and stakeholders using critical-thinking skills that factor in data, research insights, scalability, and tech constraints to deliver actionable insights and track insights-to-action
- Demonstrate proficiency with products and processes, applying insights on customers, competitors, and market trends to shape shared points of view
- Use understanding of tech, data capabilities, and emerging technologies to inform work and help cross-functional teams navigate limitations for impactful solutions
- Leverage network of partnerships across lines of business to foster collaboration, share solutions, and incorporate cross-functional perspectives
- Present work across levels and functions using human-centered approaches integrating design frameworks, data, and insights to influence strategic decisions
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require office work?
This is a Hybrid position located in Plano, TX, and relocation to Plano, TX is required if you're not located in the Dallas, TX area.
What salary or compensation does this role offer?
This information is not specified in the job description.
What key skills are required for the Manager, Design Research role?
The role requires research expertise in conducting primary research studies, assessments, and testing; leadership to direct junior team members and mature research practices; human-centered skills for navigating stakeholder needs with critical thinking; business-focused proficiency in applying customer and market insights; problem-solving with tech and data knowledge; collaboration across teams; and strong communication to present insights compellingly.
What is the company culture like in Capital One's Experience Design organization?
The organization focuses on co-creating memorable, meaningful customer and associate experiences with humanity, accelerating teams' learning velocity through research, and building business advantage.
What makes a strong candidate for this Design Research Manager position?
Strong candidates will have expertise in design research practices, leadership experience directing projects and mentoring juniors, human-centered critical thinking, business acumen with market insights, problem-solving in tech contexts, collaboration across lines of business, and excellent communication skills.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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