Manager, Customer Success at Hudl

Lincoln, Nebraska, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Sports Technology, SaaSIndustries

Requirements

Live near or willing to relocate to Lincoln or Omaha, Nebraska, and be in the office a majority of the week
At least one year of team management experience (or equivalent)
Three years of customer success or account management experience within Hudl or in the industry
Existing market knowledge and prior experience with pipeline management
Familiarity with Challenger Sale methodologies

Responsibilities

Coach, lead, develop, and onboard a team of Customer Success Managers through 1:1s and impromptu feedback to maximize client ROI, renewals, and expansions
Design and implement department strategy, including workflows and best practices for different portfolio tiers to maintain high engagement
Lead the team to hit and surpass gross retention targets, hold accountable for renewal goals, review revenue numbers, and ensure accurate CRM (Salesforce) data tracking

Skills

Customer Success

Team Leadership

Coaching

Retention Strategy

Revenue Growth

CRM

Salesforce

Onboarding

Workflow Design

Performance Management

Hudl

Video analysis tools for sports teams

About Hudl

Hudl provides tools for sports teams to capture, analyze, and learn from video and data. Their platform serves over 230,000 teams across 40 sports, including high school clubs and professional athletes. The service operates on a subscription model, offering performance analysis tools, AI-powered cameras for video capture, and online streaming for games. These smart cameras can livestream and record games, utilizing AI to ensure comprehensive coverage. Hudl also includes features for player recruitment, helping athletes connect with scouts and colleges. The company aims to enhance the growth of athletes, coaches, and teams by providing easy access to valuable information, ultimately maximizing their performance.

Lincoln, NebraskaHeadquarters

2006Year Founded

$115.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Free lunch (everyday!)

Free snacks, soda & coffee

New hire graduation

$5 t-shirts

Anniversary gifts

Casual dress code

Fantasy football & march madness brackets

Pop-a-shot

3-on-3 basketball tourney

Unlimited vacation

401(k)

Social events committee

Birthday bagels & donuts

Hudl helps

Hudl works smarter

Annual retreat

Free tickets to div. 1 & nfl games

Computer stipend

Risks

Increased competition from Atavus could impact Hudl's market share in education.

Departure of Dan Hill may lead to strategic challenges in global expansion.

Investor hesitance towards AI startups could affect Hudl's funding opportunities.

Differentiation

Hudl offers AI-powered cameras for automated video capture and analysis.

The platform provides recruitment tools to help athletes get noticed by scouts.

Hudl's subscription model caters to entire athletic departments, enhancing accessibility.

Upsides

Partnership with Atavus enhances player safety and performance through data-driven insights.

Investment from Nelnet indicates increased funding opportunities for Hudl's innovation.

Strategic acquisition of StatsBomb strengthens Hudl's professional sports solutions.

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