Director of Customer Success (Government)
Propelus$125,000 - $150,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsurTech, TechnologyIndustries
Requirements
- Growth Mindset: Passionate about emerging AI/InsurTech trends and proactive in identifying new opportunities for customers to leverage advanced technology
- Consultative Approach: Able to transition customer conversations from simple feature usage to strategic discussions around data-driven decision-making and automation potential
- Ambassador for Innovation: Eager to evangelize the value of our capabilities as a core differentiator during customer QBRs and renewal discussions
- Preferred location in major East Coast metro airport areas (Atlanta, Philadelphia, Chicago, Orlando, DC/Virginia, Boston/NY)
Responsibilities
- Lead a team of up to 5-8 individual contributors (Customer Success Managers, Account Executives, and Account Managers) to own key customer outcomes including product adoption and utilization, gross dollar retention, upsell, and customer health for clients within their book of business
- Oversee renewal sales across the East sales region, ensuring consistent execution across accounts and partnering with Sales/Finance where needed
- Drive revenue goal achievement across the team through regular coaching on upsell and expansion best practices, joining customer calls to support account expansion efforts, reviewing pipeline with direct reports, and ensuring the team has support to move deals through the sales cycle
- Support the team in executing risk management and expansion strategies, particularly in managing broker relationships critical to HealthJoy’s growth strategy
- Regularly forecast revenue retention risk and upside opportunity with accuracy and confidence
- Run weekly pipeline reviews with the sales region to ensure fidelity to HealthJoy’s renewal and upsell sales processes, as well as pipeline hygiene
- Use data-driven approaches to continuously coach the team to optimize performance and support career growth
- Develop and grow the team's skills through joining the team in the field regularly, performance coaching, and professional development planning
- Create a culture of continuous learning by identifying skill gaps, providing targeted training
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the preferred location for this role?
The preferred location is a major East Coast metro airport including Atlanta, Philadelphia, Chicago, Orlando, DC/Virginia, or Boston/NY.
What team will this role manage?
This role will manage a team of Customer Success Managers, Account Executives, and Account Managers dedicated to supporting East region customers, with a team size of up to 5-8 individual contributors.
What are the key mindsets required for this position?
The role requires a growth mindset passionate about AI/InsurTech trends, a consultative approach for strategic customer discussions, and acting as an ambassador for innovation in QBRs and renewals.
What is the company culture like at HealthJoy?
HealthJoy has a talented, hard-working, and compassionate team focused on a mission to simplify healthcare, with a high-growth environment recognized as one of Inc.'s Fastest Growing Startups and Built In Chicago’s Best Places to Work.
What does a strong candidate for this role look like?
A strong candidate has leadership experience in customer success with accountability for revenue goals like churn reduction and upsell, excels in team coaching, and demonstrates key mindsets like growth mindset and consultative approaches.
HealthJoy
Digital platform for virtual healthcare services
About HealthJoy
HealthJoy offers a digital healthcare platform that connects employees to various virtual healthcare services through a mobile app, available 24/7. This platform works across different benefits packages, allowing companies to maintain their existing healthcare plans while simplifying the navigation process for employees. By providing expert guidance and support, HealthJoy helps reduce healthcare costs and saves time for HR departments. The goal is to enhance the healthcare experience for businesses and their employees.
Chicago, IllinoisHeadquarters
2014Year Founded
$105.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Parental Leave
Short Term Disability Insurance
Long Term Disability Insurance
Flexible Paid Time Off
HSA contribution match
Stock Options
Risks
Increased competition in the digital healthcare space could impact market share.
Data privacy risks may arise from platform integrations like with Springbuk.
Regulatory changes around AI in healthcare could require costly platform adjustments.
Differentiation
HealthJoy offers a personalized digital benefits wallet for employees.
The platform integrates existing benefits for a seamless user experience.
HealthJoy provides 24/7 access to virtual healthcare services and live support.
Upsides
HealthJoy's AI technology enhances personalized benefits guidance.
The platform's flexibility allows it to scale with company benefits offerings.
HealthJoy's partnerships expand its reach and improve healthcare outcomes.
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