Manager, Customer Success at Workato

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

Bachelor’s degree or equivalent work experience
7+ years of Customer Success, Account Management, or Customer Experience in B2B SaaS or iPaaS companies — including 2+ years of leadership
Proven track record of leading teams to retention and growth targets in a rapidly scaling environment
Strong familiarity with automation, integration, or enterprise software
Fluent in Japanese and English
Strong leadership, coaching, and mentoring abilities
Excellent interpersonal and communication skills
Data-driven, strategic thinker with a proactive problem-solving mindset
Passion for automation and driving business value for customers
Collaborative team player who thrives in a fast-paced, evolving environment
Preferred Qualifications
Experience working with AI-powered automation or integration platforms
Familiarity with SaaS product-led growth strategies
Experience working across regional and distributed teams

Responsibilities

Develop, mentor, and inspire a high-performing Customer Success team to exceed retention, adoption, and satisfaction goals
Create scalable processes and playbooks for onboarding, value realization, business reviews, and proactive engagement
Build trusted executive relationships with customers to advocate for their goals and drive measurable business impact
Forecast customer health and proactively address retention and adoption risks
Partner closely with Sales, Support, Product, and Marketing to drive a seamless, world-class customer experience
Deliver data-driven insights to improve processes, product strategy, and customer satisfaction
Drive team performance through coaching, KPIs, and continuous enablement

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipAdoptionRetentionExpansionAutomationAIWorkflowsSaaS

Questions & Answers

Common questions about this position

What salary is offered for the Manager, Customer Success role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or based in a specific location?

This information is not specified in the job description.

What experience is required for this role?

Candidates need a Bachelor’s degree or equivalent work experience, plus 7+ years in Customer Success, Account Management, or Customer Experience in B2B SaaS or iPaaS companies.

What is the company culture like at Workato?

Workato fosters a flexible, trust-oriented culture that empowers employees to take full ownership of their roles, driven by innovation and teamwork, while balancing productivity with self-care.

What makes a strong candidate for this Manager, Customer Success position?

A strong candidate has 7+ years in Customer Success or similar roles in B2B SaaS/iPaaS, experience leading teams, building processes, and partnering cross-functionally, plus a passion for innovation and team mentorship.

Workato

Cloud-based automation and integration platform

About Workato

Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and helps eliminate data silos. Workato's features include automated ticket escalation, threat detection, compliance management, and support for remote work, making it suitable for businesses of all sizes. The company operates on a subscription model, allowing clients to access its services for a recurring fee, which supports steady revenue growth. A standout feature, AI@Work, enables users to create intelligent systems by incorporating AI into their operations, making technology more accessible and facilitating business transformation. Workato's platform is designed to adapt to changing business needs while lowering operational costs and speeding up the implementation of integrations and automations.

Mountain View, CaliforniaHeadquarters

2013Year Founded

$403.7MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

Risks

Emerging AI-driven platforms may erode Workato's market share with competitive pricing.

Rapid AI advancements require Workato to invest heavily in R&D to stay competitive.

Economic downturns could reduce client spending on Workato's subscription services.

Differentiation

Workato offers AI-driven automation with a focus on security and governance.

The platform supports low-code/no-code integrations, empowering non-technical users.

Workato's Virtual Private Workato caters to highly regulated industries with stringent security needs.

Upsides

Growing demand for AI-driven automation in healthcare boosts Workato's market potential.

Hybrid work models increase the need for Workato's remote work helpdesk features.

Rising interest in low-code/no-code platforms aligns with Workato's AI@Work feature.

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