Manager, Customer Success at Quadric

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Technology, SaaSIndustries

Requirements

Experience leading and managing a Customer Success Manager (CSM) team
Ability to provide direct coaching and mentorship to team members
Skills in managing team capacity and recruiting top CSM talent
Expertise in implementing team operating rhythms, communication cadences, and meeting structures
Proficiency in managing internal documentation of key processes and resources
Capability to forecast, manage, and improve renewal processes for customer contracts

Responsibilities

Lead and manage the CSM team to drive tangible business outcomes for Quandri's customers
Provide direct coaching and mentorship to support team growth and development
Effectively manage CSM capacity and recruit top CSM talent as the team grows
Implement a consistent team operating rhythm, communication cadence, and meeting structure
Manage internal documentation of key processes and resources
Manage the forecasting, management, and improvement of the renewal process to successfully renew customer contracts
Identify at-risk customers prior to renewal and develop resolution strategies in partnership with the team and cross-functional stakeholders
Identify upsell or cross-sell opportunities through ongoing customer interactions

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSaaSInsuranceAIData-Driven InsightsRetention StrategiesClient ServiceRenewal ManagementProactive Workflows

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

Quandri is a hybrid company with ¾ of the team in Vancouver and the rest distributed, collaborating in person at the Vancouver office in Olympic Village three days a week.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the key responsibilities or skills needed for the Manager of Customer Success role?

The role involves managing and leading the CSM function, overseeing a team of CSMs who manage relationships with insurance brokerages across North America, building playbooks, coaching the team, and serving as a strategic advisor on scaling customer success.

What is the company culture like at Quandri?

The culture is built around curiosity, collaboration, and continuous improvement, with an innovative and diverse team where great ideas come from working together.

What makes a strong candidate for this Manager of Customer Success position?

A strong candidate has leadership experience in customer success, particularly in managing CSMs, building playbooks, coaching teams, and scaling customer success operations within a revenue-focused organization.

Quadric

Simplifies SoC design for machine learning

About Quadric

Quadric focuses on simplifying the design and programming of System on Chips (SoCs) specifically for machine learning applications. Their main product is the Chimera, a General-Purpose Neural Processing Unit (GPNPU) that combines matrix and vector operations with scalar control code in a single execution pipeline. This design allows developers to avoid splitting application code across different processors, making the development process more efficient. Quadric serves clients in the semiconductor industry, including SoC developers and manufacturers, who need to improve their machine learning capabilities. Unlike competitors, Quadric offers a comprehensive solution that includes both hardware and software tools, such as the Chimera LLVM C Compiler and the Chimera Instruction Set Simulator, enabling developers to design, simulate, and deploy their applications effectively. The goal of Quadric is to enhance the performance and ease of development for machine learning applications on SoCs.

Burlingame, CaliforniaHeadquarters

2017Year Founded

$42.1MTotal Funding

DEBTCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Risks

Increased competition from established semiconductor companies threatens market share.

Rapid AI advancements may outpace Quadric's current product offerings.

Potential IP disputes could lead to costly legal battles.

Differentiation

Chimera GPNPU integrates matrix, vector, and scalar operations in one pipeline.

Quadric's GPNPU runs C code, enhancing versatility for neural network operations.

Quadric offers a unified architecture for ML inference and C++ processing.

Upsides

Quadric's Series B funding boosts expansion of engineering and commercial teams.

Partnership with Ams Osram enhances smart sensing solutions for edge applications.

Quadric Developer Studio simplifies AI and ML application development.

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