Customer Care, Operations Support Lead, Voice of the Customer
Quince- Full Time
- Junior (1 to 2 years)
Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]
We are seeking a Manager, Customer Operations to join our Insurance Operations leadership team. This critical role is responsible for ensuring our front-line agents operate at peak performance, managing a team of approximately 50 onshore sales and service agents. Reporting to the Director of Insurance Operations, you will collaborate with product, engineering, and business analytics teams to:
This position is ideal for an individual who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. You should be eager to own frontline performance, hold a high bar for results, and be adept at solving problems at their root.
Jerry is building the first super app designed to help people optimize all aspects of car ownership, including insurance, buying/selling, registration, loans, safety, repairs, and parking, within a $2T U.S. market. Since launching insurance in 2019, Jerry has expanded to offer loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. The company serves over 5 million customers, has raised $240 million in funding, achieved 40X revenue growth, and grown its team to 250 employees across 4 countries.
[Application instructions not provided]
Digital platform for car insurance and services
Jerry is a digital platform that helps car owners manage their expenses by providing a mobile app called AllCar™. This app allows users to compare insurance policies, refinance car loans, and monitor repair costs, while also rewarding good driving habits. Jerry stands out from competitors by offering a user-friendly experience that can lead to significant savings, with some users reporting reductions in insurance payments of up to $300 per month. The company's goal is to simplify car ownership by providing a comprehensive solution for insurance, financing, and maintenance.