Job Description

Position Overview

Voya Financial is seeking passionate individuals to provide exceptional service to customers and deliver on our mission. This role is ideal for those who thrive in a dynamic call center environment and are looking to build a long-term career in financial services, assisting Voya's customers in achieving their retirement goals.

Employment Type

Full-time

Responsibilities

• Handle inbound calls to build relationships with customers.
• Educate customers on their retirement plans.
• Respond to customer inquiries regarding Retirement Products and Plans such as 401(k), 403(b), 457, and 401(a).
• Deliver an outstanding customer experience through retirement financial advice and mentorship.
• Simply and efficiently explain product features and annuity plan concepts to customers, agents, and beneficiaries.

Training and Development

• Up to eight weeks of paid training to prepare you for success.
• Learn about Retirement Products (401(k), 403(b), 457, 401(a)) as a foundation for career growth.
• Receive monthly 1:1 coaching sessions with your manager and team lead.
• Participate in team huddles and daily shift prep.
• Access learning and development opportunities through continuous training and investments.
• Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program.

Company Culture & Values

Voya Financial fights for everyone's opportunity for a better financial future, working collaboratively with customers, partners, and colleagues. We champion access to opportunities and believe every individual and community deserves financial advancement. We are committed to a work environment where differences are understood, valued, and intentionally pursued, fostering a culture where employees feel comfortable bringing their whole selves to work.

Company Recognition

• Certified as a ‘Great Place to Work’ by Great Place to Work Institute.
• Named ‘World’s Most Ethical Companies’ by Ethisphere Institute.
• Recognized as ‘World’s Most Admired Companies’ by Fortune magazine.
• Named World’s Best Employer by Forbes.
• Recognized as ‘Best Place to Work for Disability Inclusion’ in a DEI assessment.

Work Schedule

The individual must be available to work between 7:30 AM to 10:00 PM Eastern Standard Time hours as business requires.

Application Instructions

Please review your resume carefully and ensure your employment and education history are accurately reflected before applying. Inaccurate information may impede the application process.

Additional Information

• Salary: [Not Specified]
• Location Type: [Not Specified]